Western Union reviews

3.5

59% would recommend to a friend

(2,933 total reviews)
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Devin McGranahan

53% approve of CEO

51% positive business outlook

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,933 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Nov 2, 2018

New Leadership - Lack of Knowledge

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

No Pros after change in Management

Cons

Lack of Knowledge , Strategy , Discipline & Moral Resources are being judged and offered promotions in one direction On the other side, an entire set of incompetent so called leaders was brought on board. Onsite complements offshore and vice versa on the stupidity.

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Western Union Response
7y
We have read your feedback regarding management at WU. At WU, We are constantly working to ensure that our employees receive the necessary training and guidance from their leaders. We also strive to allocate resources and provide opportunities equally, based on contribution, skills, and experience. We assure you that we are committed to providing trainings for our management teams so they can best support their employees.
2.0
Mar 13, 2017

I'm looking elsewhere

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Finally trying to get with the times. Something that should have started 5-10 years ago.

Cons

Cost of benefits raise faster than annual raises. Cut costs through layoffs and/or attrition; current workforce is understaffed and over worked.

3.0
Mar 13, 2016
Recommend
CEO approval
Business Outlook

Pros

Amazing global opportunities, meaningful company mission, you will take pride in what you do and the kind of company you work for, award winning global leaders and programs, very diverse workplace, competitive pay, spirited employees, ahead of the game in their transformation efforts and always looking ahead. Work is constantly changing and there is never a dull moment!

Cons

Heavy workloads, everyone doing more with less, must be a strong game player with highly astute political savvy to thrive at HQ, several people share stories about working for narcissistic leaders and selfish jerks to the point where it simply becomes unbearable. These leaders are very good at playing the game, managing up, taking credit for work, lying, manipulating people, and doing whatever they have to do to get ahead. I've heard stories of how they've gotten away with sexual harassment, tarnishing reputations, gas lighting, etc..and you suddenly start to lose respect for leaders around you, that is if you happen to be working for someone who behaves this way and discover what is really happening. It's hard to get help too, because no one will believe these things about this person. They are just that good at covering their tracks. Read up on narcissistic personality disorders in order to know how to cope with such a leader. As for me, I had to take some professional hits but that is what the emotional abuse of a narcicisstic leader will do to you....and it appears as if you're the one with a mental illness/personal issues. I really loved the work I was doing, but could no longer withstand my environment and unfortunately was not able to move to a different department. I was fortunate enough to break away gracefully. I am also very secure in who I am and what I stand for, so I was able to take the hits, learn my lessons, and bounce back into the next chapter of my career with zeal and high energy. Obviously you come across these types everywhere, it is Corporate America after all. Just be prepared for some serious political games at HQ, and if you're not in with the in crowd, you may have some challenges turning things around. Particularly if the leader with symptoms of a narcissistic personality disorder feels slighted/disrespected in any way. Good luck and hope you don't end up working for such people. Everyone told me to get as far away as possible from my particular leader, who I truly admired and respected, but eventually I saw what they were talking about and got away.

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