Western Union reviews

3.5

59% would recommend to a friend

(2,941 total reviews)
avatar

Devin McGranahan

54% approve of CEO

52% positive business outlook

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,941 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Mar 25, 2017

Awesome place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

one of the best place to grow and learn.When it comes to employee benefit,you will get a lot.

Cons

HR and Admin related work takes time

avatar
Western Union Response
9y
Thanks for the input. We'll look for ways to streamline processes wherever possible. Glad you enjoyed your time with WU, and learned a lot. All the best in your future endeavors.
5.0
Mar 22, 2017

manager

Recommend
CEO approval
Business Outlook

Pros

leader in the market- global company

Cons

working hours - work pressure and salary

avatar
Western Union Response
9y
Thanks for the review! Glad to have you on the WU team.
3.0
Mar 21, 2017

Compliance Specialist

Recommend
CEO approval
Business Outlook

Pros

Good insurance benefits, they are very well organized as compared to other employers, regarding education of expats on how to adapt to the new country they are about to live in, salaries are relatively okay. Fast recruiting process, relatively good facilities. Good choice for people who want to study, since they can fit their courses in their daily life by working night or morning shifts. Opportunity is given to the employees to share the knowledge they have in various fields, by having annual sessions on literally everything, and it's free.

Cons

Salary could be better, as employees who speak 2 or more of the major operational languages are required to get paid one bonus for the most "expensive" one, without having any extra benefits to receive for the rest of the languages used. You can find yourself working 20% more just because you said you speak one more useful language. No extra benefits from that... So people avoid mentioning any additional skills sometimes. Bad recruiting process, as they sometimes tend to hire in a fast-track way even people who are obviously interested to stay 4-5 months. Then these people leave and their position cannot be covered, giving extra responsibilities to the rest. Internal decisions and under-the-table agreements regarding promotions, where you see people that are locals getting the escalation or managing positions by simply using their PR skills or by simply being natives of the country. People are being rejected constantly when they apply for promotion, since usually the person to be promoted is decided in advance, before any interview. Constant charity reminders where they ask from the employees to contribute for donations, which means they take from the expenses to donate. It's like saying to your 4 friends "I am buying pizza tonight, but I have to ask from one of you to give me his part back". Sometimes it makes you wonder if you are actually working for a big company. There is not enough time to rest during your day offs, especially if you have 5 days in a row early morning shift from six and they give you just one day off and then again 5 in a row... Sometimes they even ignore the preferences that you stated for your schedule, sometimes they cannot satisfy them because people are leaving all the time...

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Glassdoor has 3,803 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.