Western Union reviews

3.4

58% would recommend to a friend

(2,934 total reviews)
avatar

Devin McGranahan

52% approve of CEO

50% positive business outlook

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,934 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Aug 9, 2013
Recommend
CEO approval
Business Outlook

Pros

Good work-life balance. The employees are a pleasure to work with and, in general, are knowledgeable in their respective fields.

Cons

Little to no job progression/advancement prospects (unless you are in with the right people). Jobs which would be best filled internally are filled by external candidates. Too much bureaucracy and red tape - all decisions need excessive, multiple sign off so nothing ever gets done. Everything seems to need sign-off from the USA - even if the country of impact is in Europe/elsewhere. You end up feeling that this need to jump through multiple hoops is only for the benefit of keeping US VPs/AVPs in a job. Cost cutting and budget restrictions mean 'back office/support' teams are under-resourced, but there is always enough money to take on new frontline sales staff without thinking about how the additional sales will be supported. General morale is poor.

4.0
Jul 3, 2013

Land of global opportunities

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Western Union is a global, Fortune 500 company with a 160 plus years history to be proud of. Clients and colleagues are from different cultures and territories. Company is ambitious, work environment is dynamic. Company has shifted its focus from money transfer to money movement which opens more opportunities for the company and more products and services for customers. Compensation and benefits are competitive in the market.

Cons

The amount of bureaucracy is substantial, sometimes lengthy approval processes because of the global scale of the company. It takes time and persistence to implement changes and improvements.

3.0
Jul 2, 2013

one trick pony

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

strong brand and distribution reach globally

Cons

Matrix organization proved to be unwieldy money transfer's the only service that they can deliver without hitches

Viewing 2896 - 2898 of 2,934 Reviews

Glassdoor has 3,793 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.