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Westgate Resorts

Part of Central Florida Investments

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Westgate Resorts reviews

3.3

55% would recommend to a friend

(977 total reviews)
avatar

Jim Gissy

60% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Culture & values

3.2

Compensation and benefits

3.1

Work/Life balance

3.1

Senior management

3.1

Career opportunities

Westgate Resorts has an employee rating of 3.3 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Westgate Resorts employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

977 reviews
3.0
Jul 29, 2025

Good for most of the time - but changed near the end

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Really enjoyed time there and would have loved to stay if not for the sudden changes from initial agreed-upon hiring conditions. Rigorous and in-depth training that will expose you to a lot of scenarios and information. Very helpful, caring, and kind direct supervisors that will aid with all sorts of questions and concerns. Friendly coworkers that would help each other out in a group effort. Potential to learn a lot about hospitality industry/timeshare real estate in general.

Cons

Higher management changes and constant "restructuring" happening behind the scenes. Rapid and seemingly random changes that will impact you and your life- and you will be the absolute last to know. Higher management does not provide any sense of security, stability, or empathy. Do not get comfortable. Have a backup ready just in case.

1.0
Jul 26, 2025

If you're looking for a place to work at long term, stay away

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent benefits if you like to travel Okay job if you're desperate and plan on finding another ASAP. Use it as a stopgap. Management at the lower levels are very nice, great people. It's the COOs, CEOs, and executives that have no compassion and have no idea how their own departments are supposed to run.

Cons

Family-owned business and the family all hate each other, so they can't work together. Leads to dysfunction. Doesn't help the leaders are all just soulless corporate drones who will shut down your entire department right before Christmas without even having a way to replace them. Incredibly unethical business. Legal? Sure, most of the time just barely, but it's really tough sticking around in a job where you know the majority of your customers were played by the awful salespeople. Yes, they have measures to ensure it's legal, but they know what they do is immoral. Executives that only care about the bottom line. Is your department useful and provide good service? Doesn't matter, let's cut it so that our yearly numbers look good. Quality be damned. If you want to move up, it's not going to be based on merit. Office politics are king. Doesn't matter if you're the best, it's all about kissing ***.

Viewing 37 - 39 of 977 Reviews
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ReviewsWestgate Resorts reviews

Glassdoor has 1,033 Westgate Resorts reviews submitted anonymously by Westgate Resorts employees. Read employee reviews and ratings on Glassdoor to decide if Westgate Resorts is right for you.