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Whatfix

Engaged Employer

Whatfix Customer Success Manager (CSM) reviews

2.5

33% would recommend to a friend

(11 total reviews)
avatar

Khadim Batti

36% approve of CEO

34% positive business outlook

Ratings by category

2.8

Compensation and benefits

2.8

Career opportunities

2.2

Senior management

2.1

Culture & values

2.1

Diversity & inclusion

2.0

Work/Life balance

Ratings by demographic groups

Reviews by job title

11 reviews
4.0
Feb 26, 2025

Great Company but Poor Flexibility for Employees

Customer success manager (csm)
Recommend
CEO approval
Business Outlook

Pros

Good incentives for a CSM

Cons

No Flexibility Provided by Company

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Whatfix Response
1y
We appreciate your feedback We’re glad to hear that you value the incentives and opportunities available in the CSM role at Whatfix. We acknowledge your feedback on flexibility. As a global organization, we follow an in-office-first approach to foster collaboration and efficiency. However, to provide some flexibility, employees have the option of two WFH days per month. We continuously evaluate our policies to ensure a balanced and productive work environment. We appreciate your contributions and look forward to supporting your continued success at Whatfix.
1.0
Jan 31, 2025

Great ICs, but pathetic management.

Customer success manager (csm)
Recommend
CEO approval
Business Outlook

Pros

1. Strong and reputable customer base 2. Exceptional solutions and product team 3. Talented and highly motivated individual contributors 4. Effective product 5. Outstanding CTO

Cons

The issue primarily lies within management, as the workplace culture has become increasingly toxic. It appears that Whatfix has not taken significant action, given that its Glassdoor rating has been steadily declining over the past two years. It is crucial for Whatfix to take its POSH policies seriously, this matter requires immediate attention from HR. I am aware that talented employees have left the organization due to certain leaders who have overstepped boundaries without accountability. While it is a positive step that some of them have been removed, had this been addressed sooner, Whatfix could have retained valuable talent.

avatar
Whatfix Response
1y
Thank you for taking the time to share your feedback. We take concerns about workplace culture and employee well-being very seriously. At Whatfix, we are committed to fostering a safe, respectful and inclusive environment where employees feel supported. Any actions taken are based on thorough and fair investigations to ensure accountability at all levels. We acknowledge the importance of upholding POSH policies and addressing workplace concerns promptly. Creating a culture of trust and transparency remains a priority and we continuously review our processes to strengthen workplace integrity. While we recognize that experiences may vary, we appreciate insights from both current and former employees as they help us improve.
Viewing 4 - 6 of 11 Reviews
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Glassdoor has 764 Whatfix reviews submitted anonymously by Whatfix employees. Read employee reviews and ratings on Glassdoor to decide if Whatfix is right for you.