Used to not be a bad company to work for. They then switched everything up and started stumbling around in the dark. Their answer to every problem is to hire a middle manager to try to fix it. So many managers in this company that I don't even know what their job descriptions are. Hard to make money here. The average income I was told I would make is about $20k higher than what most reps actually make because of all the changes and new positions they've implemented. Don't get me wrong, the people with Legacy accounts and great territories can easily make six figures here, but a lot of us actually make a lot less. I haven't even seen raises in our hourly rate to make up for inflation every year. And whether you've been working here for 2 months or 20 years, you make the same base pay. They say the commission plan is "Uncapped," but it's actually very inhibited by inventory, market pricing, and trucking capacity. Don't even try to schedule something while they try to get their Platinum Account units sent out. Expect an uphill battle to even get any commission in those months. They do not give you autonomy to be a sales professional here. Focused way too much on the metrics, call volume, and having to worry about what QA thinks about your calls can make you seem like a call center employee rather than a sales professional trying to build a relationship with someone. Lots of managers; very few leaders that know how to lead. Lots of nice people here, but also lots of poorly trained people that are afraid to take ownership of problems, and there were plenty of problems when I worked here. Sales Reps have had enough. Lots of people were looking for new jobs when I left. Change needs to happen.
