Wingstop reviews

3.3

47% would recommend to a friend

(1,727 total reviews)
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Michael Skipworth

64% approve of CEO

43% positive business outlook

Wingstop has an employee rating of 3.3 out of 5 stars, based on 1,727 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wingstop employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

2K reviews
3.0
Jan 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Straightforward job. Although it was my first job I became an assistant manager in less than 6 months. Original owners worked as store managers/onshift managers so they understood the demands and flow of the workplace. It easily became very family oriented and each employee was driven to meet the owners expectations. We became one of the Top Gun restaurants repeatedly and gotten 100% mystery shops numerous times. I learned a lot from this job due to the nature of it. Orders took about 14 min, as well as having numerous regulars allowed you to get to know your customers a lot better than a typical "fast food" place. The job is passable, can be enjoyable, but honestly you'll love the people most because you will interact the most here with your fellow coworkers and customers.

Cons

Top management seems to not be able to communicate clearly all of the time. Franchise owners seem to be given mixed information. Each franchise is run incredibly differently within certain margins. At least with earlier wingstops, you can expect different consistancies on how they are built and managed. Varying machinery(coke freedom machine, differing POS systems, etc etc). It's harder for workers to move from locations. Even the "flow" is different. Management needs to have some more uniformity because it affects overall work, and service. In the california area alone, wingstops range from really crappy service and food, to the best possible. Not to mention Wingstop as a company doesn't seem to have any business models of their own that shows any real appreciation for their workers. Everything I've gotten was by the previous owners choices.

2.0
Jan 23, 2014

Franchises ruin everything

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great wings, fantastic protocols and procedures

Cons

Franchisees are given minimal training, and then think that what they learned tells them how to run a restaurant. If you know how to run a restaurant then the training is very good, however, if you have never run a restaurant no amount of by the book training is going to help you.

1.0
Dec 14, 2013
Recommend
CEO approval
Business Outlook

Pros

Literally the only good thing about this place is their flexible schedules. That is it!

Cons

Management is AWFUL! They hired me over the phone without ever meeting me. In my interview the owner told me, "this is the easiest job you don't even have to try." What the heck?! But I was new to town and needed a job with hours so I took it. Biggest mistake of my life! There are no benefits provided plus they don't pay overtime. There is no advancement opportunities and they don't do raises, at all. The managers are only making two dollars more an hour than I was. The work environment is horrendous! In the summer there is no AC and in the winter no heater. Don't apply if you're not family or friends with the owners they probably won't hire you and if they do you'll be treated like dirt! I know that in the restaurant industry there is a fast turnover but these people throw it in your face how replaceable you are. The worst part is they provide no information about the job! They didn't give me an employee handbook, an application, or any training. I had to teach myself all of these things myself! This place is shady and run by morons!

Viewing 1711 - 1713 of 1,727 Reviews

Glassdoor has 1,854 Wingstop reviews submitted anonymously by Wingstop employees. Read employee reviews and ratings on Glassdoor to decide if Wingstop is right for you.