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WiredTree

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WiredTree Linux Administrator reviews

2.9

44% would recommend to a friend

(14 total reviews)

Zac Cogswell

56% approve of CEO

35% positive business outlook

Ratings by category

2.8

Career opportunities

2.6

Culture & values

2.6

Work/Life balance

2.6

Senior management

2.6

Compensation and benefits

Reviews by job title

14 reviews
1.0
Jun 18, 2014

Wretched little sweatshop

Linux systems administrator
Recommend
CEO approval
Business Outlook

Pros

WiredTree is an awful place to work, but it is a place to work. It's pretty easy to get hired there, if you seem to know your way around linux they'll give you a chance. And the people who survive more than a few months are quite remarkable, smart and hard-working and funny without exception, and somehow they deliver a high quality of service in spite of everything.

Cons

Severe, chronic, almost criminal understaffing. They're trying to compete against larger companies with a skeleton crew and the workload and stress level are off the charts. Every single day you feel like you're skirting the edge of disaster, and nothing ever gets better. Upper management is cheap, dishonest, erratic, unprofessional and almost comically disorganized. I think they're smart nerds who got picked on a lot and grew up to be frightened, angry and mean. They seem to be unaware of, or unconcerned with, the constant frustration faced by employees and refuse to take responsibility for anything. Their solution to every problem is to "push harder", "dig deeper", "go the extra mile". Training is minimal and largely irrelevant. Documentation consists of the google and a hit-or-miss wiki. Support policies are ill-defined, usually ex-post-facto and sometimes contradictory. There is no solutions database, no issue tracking, no trends analysis. Admins are constantly re-inventing the wheel. Back-end infrastructure is held together with chewing gum, velcro, and ebury worms. Like everything else about the place, it was thrown together in great haste and without a plan. Pay is very low and benefits almost non-existent. Bottom line, everybody, and I mean everybody, eventually gets fed up and quits.

avatar
WiredTree Response
12y
Thanks for your review of your time here at WiredTree. I can say that that we have been working hard on fixing any pain points that our staff may feel. I wish you would have provided this feedback in the 6 month staff reviews that we give all employees or gave us some of your frustrations in the monthly anonymous surveys we send out to staff. Beyond that, I would have had no problem sitting down to talk to you about your feelings about your career here and worked with you to make positive change. I am really sorry that you felt that management didn't care about your hard work. We truly care about everyone that works at WT and I feel that we have been trying really hard to get honest feedback such as this so we can make positive changes. I am not sure of the time frame of which you worked for us but we have been making changes based on employee feedback over the last couple years. To touch on some of them here are things we have done over the last year: * We have been working hard at hiring this year and we have bolstered staff levels on every shift to ensure stress levels remain low. * Better defining support policies and support best practices. * Moving our extensive support wiki to a best practices documentation database for exact answers to specific customer problems and remove all the dupe information. * Total training revamp started in January 2014 * Monthly issue tracking to pinpoint support trends Like all change, these have taken some time to get rolling, but they have already been making positive impacts on everyone's work here at WiredTree. I am sorry that you had such a negative experience with us. That is the last thing we want to have and I wish you would have brought up your feelings to us so we could have eased any of your frustrations. My door is always open to any of my coworkers to talk things out and I wished you would have taken the chance to do so. Regardless, thank you for your hard work and time here at WT. We wish you the best of luck wherever you work now and I hope that you find a job that makes you happy. Take care!
5.0
Jul 31, 2013

Be prepared to work towards what you want, don't expect handouts.

Linux systems administrator
Recommend
CEO approval
Business Outlook

Pros

Great opportunities to gain experience where you may not have had any, or the credentials on your resume to get you the opportunity in the first place. Lots of room for growth within the company if you work at it. This isn't a place where you can come to work, do the minimum, and expect to get ahead. If you work hard you will. Pretty simple. Lots of support from senior admins and managers available.

Cons

It's not going to be an easy ride. The first year is going to be tough for some people. Be prepared for some bumps along the way, especially if you are inexperienced. There are plenty of people to ask for help, but it can still be very stressful until you get the hang of things. Keep at it and get through this period, and you'll be fine.

1.0
Jul 27, 2013

Monotonous Eternal Grinding

Linux administrator
Recommend
CEO approval
Business Outlook

Pros

Industry experience, come into contact with several facets on varying technology, some nice workers there

Cons

12-15 hour shifts, lack of integrity, horrible management, very low pay when compared with the rest of the IT sector

Viewing 7 - 9 of 14 Reviews
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