I will begin with the fact that management likes to squeeze the most out of you. They know that the turnaround for admins at WiredTree is huge, so they will make you grind for 12+ hours straight. No one, and I do mean no one, lasts longer than 2 years. Once you hop a year, almost everyone will be new, except maybe 1 or 2 that has gotten promoted or moved around to replace someone else that has quit. Admins and developers, who know their worth, will walk within the first few weeks. They just can’t keep themselves fully staffed. I feel that the biggest reason why people walk has to be the lack of structure and team work. Management preaches team work, but they favor the admins who they buddy up with, and take advantage of the ones who don't know how to say no.
WiredTree has some very smart admins and shift leads, and it is sad and insulting when you see a person that doesn't deserve it or leaches off of others to make themselves look good, get promoted. Every company has one, so in general, beware of these kinds of people, they will throw you under the bus for self-gain. I believe the one I encountered at WiredTree still works there, so I warn future admins, she will throw you under the bus to cover up the fact that she has little to no knowledge of Linux and scripting. I don't have to give names; you'll sniff out this person(s) once you start working there. Don't bother talking to management, because they will look the other way. As a matter of fact, they already have by promoting this person. Also, I don't know what they are talking about in regards to bonuses and free lunches. Yes you have endless access to energy drinks, but no free lunches and bonuses are only given when Zac (CEO) is in a good mood or doesn't forget. Months will go by without bonuses, and the system for rewarding people is a joke.
Once you are on shift, make sure you have a big breakfast because expect to not eat for 12 hours. Managers take lunch early between 11-noon, eat in front of you, and don't bother to offer to take over your work so you can take a short break. They simply do not care. They have it set in their minds that it is up to you and the other 2 admins to figure it out, which means you will need to grind harder so one of you can run out and shove some food in your mouth. Noobs in training, developers and management, will take their lunch break in groups, while the 2 to 3 admins on shift just keep grinding for 12+ hours straight. There are just too many clients for 3 people to handle, yet if you fall a bit behind you will get verbally scolded. Some clients need extra attention, and there simply isn't the man power and time to help them all out 100%. In addition, you will get flack if you only hit a lesser amount of replies a day against others that might hit a 100+. The problem with that is some of the admins who have a lesser count, are sometimes the ones who pick up the harder work and put in more time to help fix the ACTUAL problem, yet that is never considered. It really sucks to come into work and pick up a ticket that has 40 replies because the admin before is off base, doesn't know what they were doing, or has been giving the customer the wrong solutions/answers over and over again. Going back to the lunch breaks, I can believe no has filed a complaint with IDHR.
Admin work at WiredTree is no better than an assembly line, and trust me, after some time it will start to break you down. All this combined can even begin to break your spirit and mentally decapitate the notion that you can do better elsewhere. In regards to Zac, I wouldn't approve of him as a CEO. He has temper tantrums and flips like coin so often that the other managers are constantly apologizing for him. I have heard them say this out loud, as most things that should be private are said out load often at WiredTree. You can't verbally abuse an employee and expect for them not to quit or become a bit jaded. You don't treat another adult like they're less than you only because you own your own business. It's unprofessional and downright appalling.
It was also mentioned that in a previous review that the bad reviews for this company are dissatisfied ex-employees who were fired. That is a false statement. I for one walked away and can honestly say that about 9 out of 10 employees at WiredTree walked away as well. Out of probably 15-20+ employees that I have seen go, only about 2-3 of them were fired. So take that to consideration when reading these reviews. I'm just warning you an advance. Also, notice that almost all of the good reviews here are employees who are still there. You don't really grasp how bad it is/was until you leave and you are treated fairly elsewhere. You leave so traumatized and burnt out, that at times, you can't grasp the concept being treated fairly at another company. But I guarantee, there is better places to work at than WIredTree. 40K is not worth it.Think about that.
I could go on and on, but this should suffice for anyone who wants a REAL perspective on what it is to work for WiredTree.
