Pros
- Private health insurance - Get to talk with a lot of interesting people when they call in - You get 3 "me days" and 5 "sick days without doctor's note", meaning 8 days you can take off work with full pay, in addition to vacation days - The company fully compensates the first days of your sick leave, to make sure people don't come into the office to spread viruses - Yearly benchmarking of salaries, to keep up with inflation
Cons
- RTO is still on the table, mainly because they want to prove the new office was worth it - Upper management of CS rarely takes CS agents' feedback into account, unless they are being very loud - Resolution rate: a customer isn't happy with something out of your control? They are upset at the situation even if they aren't upset at you? They leave a bad review and it directly affects CS agents' and CS team leads' salary reviews.
