Leadership completely disconnected from workforce, clients, and its own technology
Pros
The company made efforts over the past couple years to bring on more experienced salespeople. As a result, some of the sales team members have legitimate experience selling SaaS solutions to enterprise clients. Aside from that, its a bloated, bureaucratic organizational with mediocre leadership, very limited experience building and maintaining a technology platform, and a sophomoric work climate. Strong Utah County culture, if you know what I mean. Pay is decent because of a competitive labor market, but pay for a position varies from person to person based on no known factors.
Cons
Fragile technology that breaks in unexpected ways with even minor software releases. No product roadmap for internal groups or clients. No vision from leadership. Attitude toward the workforce is people are a commodity. Attitude toward clients is they're a source of revenue. Mediocrity pervades the corporate culture. No best practices or standards employed in work areas. Silos divide key groups like customer support, sales, product management, engineering, professional services, etc. Pervasive low morale. Company does not make use of its own platform for much of the work done. Parts of the platform have languished without attention, e.g., agile, resource management, billing, etc. Inward focus rather than client focus. Recent rebrand to Workfront is a distraction and pure lipstick play, nothing substantial to it.
