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Wren Kitchens

Engaged Employer

Wren Kitchens reviews

3.5

59% would recommend to a friend

(2,552 total reviews)
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Tofiq Malik

63% approve of CEO

55% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Compensation and benefits

3.4

Career opportunities

3.3

Culture & values

3.3

Senior management

3.0

Work/Life balance

Wren Kitchens has an employee rating of 3.5 out of 5 stars, based on 2,552 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wren Kitchens employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Reviews by job title

3K reviews
1.0
Mar 27, 2023

Inconsistent Work Culture

Team manager
Recommend
CEO approval
Business Outlook

Pros

-Overtime at double time -Free refreshments -Discounted travel

Cons

-False advertisement from the advertising jobs and interview as the working culture of Wren is doubling up on workload continuously for all staff and inconsistent organisational changes. This make it impossible to form positive relationships with peers or mentors. - Day to day you are bombarded with complaints from senior management from customers about the quality of stock in or installation service they have received in which the internal meetings consist of passing the blame rather than resolving the issue. - Showroom staff member over/cross sell on installations or stock so their commission is uplifted then phone your staff directly if this is reported to shout at them down the phone (I cannot count how many times I have intercepted this as they was bullying advisors at Head Office). - Senior management scared with any form of media complaint, it is expected of you to instantly micromanage a customers kitchen till completion so to stop a complaint. -Training is unrealistic as 1/3 calls are complaints (mostly regarding stock issues / timeframes to receive new stock) and training only show positives, never a negative. - Senior management choose to ignore certain aspects of the work culture which causes serious departmental issues and repetitive problems in the work force.

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Wren Kitchens Response
3y
We appreciate you for taking the time to leave a review and expressing your concerns. We are sorry you experienced bullying during your time with us. This is not acceptable, and we take a zero-tolerance approach to any form of bullying or harassment. We value our employees as the driving force behind our success. Therefore, we actively encourage all our staff to provide feedback, enabling us to collaborate in fostering a supportive environment that allows you to thrive and progress in your career with us. If you wish to have a more in-depth discussion about any topic, please do not hesitate to contact our team via LetsTalk@wrenkitchens.com. Thanks, Wren Kitchens
1.0
Mar 26, 2023

Run, Run Far

Designer
Recommend
CEO approval
Business Outlook

Pros

Met some nice people. Some.

Cons

Genuinely don’t know where to start. There is a top down toxic attitude at wren. Management will quickly Chuck you under the bus for their failings so don’t go out of your way for anyone. Made the mistake of putting the business before myself and wren don’t thank people for that. Saw some horrendous bullying of other staff whilst I was employed there.

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Wren Kitchens Response
3y
We appreciate you taking the time to leave a review. We are sorry you did not have a positive experience working with us. We are committed to creating a positive and inclusive workplace that values all of our employees. We believe that our success as a business is directly linked to the happiness and well-being of our employees, and we take our responsibility as an employer very seriously. We are saddened to hear you experienced bullying during your time with us. This is not acceptable, and we take a zero-tolerance approach to any form of bullying or harassment. We are committed to ensuring that our employees feel valued and heard. We strive to foster a culture of fairness and equal treatment for all employees, and we take allegations very seriously. If you would like to discuss anything in more detail, please reach out to our team at LetsTalk@wrenkitchens.com. Thanks, Wren Kitchens
1.0
Mar 22, 2023

Toxic

Production manager
Recommend
CEO approval
Business Outlook

Pros

Good team of people there

Cons

Arrogant and egotistical management there

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Wren Kitchens Response
3y
Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed working with your team at Wren. However, we're disappointed to hear that you did not have a positive experience with our management team. We strive to create a positive and supportive workplace culture where all our employees feel respected and valued. We take all feedback seriously and are committed to addressing any concerns or issues our employees may have. We encourage open communication so that we can work together to resolve any problems and create a better work environment for everyone. If you would like to discuss anything in more detail, please get in touch with us at LetsTalk@wrenkitchens.com. Our team is here to lend a listening ear and help you out in any way we can. Thank you again for your feedback, and we wish you all the best in your future endeavours. Thanks, Wren Kitchens
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Glassdoor has 2,613 Wren Kitchens reviews submitted anonymously by Wren Kitchens employees. Read employee reviews and ratings on Glassdoor to decide if Wren Kitchens is right for you.