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      Wren Kitchens

      Engaged Employer

      Wren Kitchens reviews

      3.5

      59% would recommend to a friend

      (2,549 total reviews)
      avatar

      Tofiq Malik

      63% approve of CEO

      55% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.4

      Career opportunities

      3.3

      Culture & values

      3.3

      Senior management

      3.0

      Work/Life balance

      Wren Kitchens has an employee rating of 3.5 out of 5 stars, based on 2,549 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wren Kitchens employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      4.0
      Jan 20, 2026

      Not a bad place to work if you’re detail oriented and value a supportive team

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong opportunity to learn and retain role-specific knowledge. Hands on experience with Salesforce (CRM). Encouraged to troubleshoot and resolve issues independently without over reliance on support. Coworkers are consistently helpful and collaborative within departments. Team culture is supportive and driven to help each other succeed. Customer service processes within the call center are generally well structured. Company provides the necessary tools and supplies to do the job.

      Cons

      Role requires constant attention to detail, which can be mentally taxing. In some cases, answers for client inquiries require escalation, delaying resolution. Cross department communication and processes outside of the call center can be unclear or inconsistent. Certain policies add extra steps that slow down issue resolution for customers. Pay is acceptable but could be more competitive for the level of responsibility. Fixed schedule (9:00–5:30) offers limited flexibility.

      avatar
      Wren Kitchens Response
      5mo
      Hello, thank you for taking the time to share such a comprehensive and thoughtful review of your experience with us. It really helps us deeply understand how our teams feel and understand where improvements may need to be considered. We're really pleased to hear that you've found the team culture supportive, the training and tools effective and that you've had the opportunity to build strong role-specific knowledge and experience. We also appreciate your honest and constructive feedback regarding workload, attention to detail, escalation processes, cross-department communication, flexibility, and compensation. These are important considerations, and insights like yours help inform ongoing discussions around how we can streamline processes, improve clarity between teams, and continue to support our frontline colleagues. If you have any further feedback, suggestions or would like to explain your experience in further detail please don't hesitate to contact us at LetsTalk@Wrenkitchens.com. Thank you again for your openness and engagement. We appreciate your contribution and are glad to have you as part of the Wren team.
      5.0
      Jan 19, 2026

      Good experience with a supportive team

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice people and a supportive team environment. Training was in depth and helped you get up to speed. The role is busy so the days go quickly, and you gain solid customer service experience. Good benefits as well.

      Cons

      Can be stressful during busy periods and workloads can feel heavy.

      avatar
      Wren Kitchens Response
      5mo
      Hi there, thank you for sharing your experience and for feedback about your role. It's great to know that you have found the team to be supportive, the training thorough, and the benefits rewarding. We also acknowledge that busy periods can be demanding, thank you for your honesty with this. Feedback like yours helps us to continue to look at ways to support our teams during peak times to help manage workloads effectively. Thank you for your continued contribution with Wren, we’re glad to have you as part of the team. If you have any further suggestions or feedback please contact us on LetsTalk@Wrenkitchens.com!
      5.0
      Jan 19, 2026

      Great place to work

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great environment, management is always understanding and always so caring

      Cons

      Getting screamed at for situations you have nothing to do with

      avatar
      Wren Kitchens Response
      5mo
      Hello thank you for taking the time to share feedback about your experience with us! We're delighted to hear that you enjoy the working environment and feel supported by your management team, this is something we strive for in the work place. We also recognise the challenges that can come with customer-facing roles, particularly when dealing with situations outside your control, and we appreciate your professionalism in those moments. Thank you as well for your constructive advice regarding cross-team accountability and performance; feedback like this is valuable as we continue to improve how our teams work together. We are grateful for your contribution and look forward to supporting your continued development with Wren Kitchens.
      Viewing 76 - 78 of 2,549 Reviews
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      ReviewsWren Kitchens reviews

      Glassdoor has 2,609 Wren Kitchens reviews submitted anonymously by Wren Kitchens employees. Read employee reviews and ratings on Glassdoor to decide if Wren Kitchens is right for you.