This review reflects my personal experience as a Sales Designer at Wren Kitchens. Others may have different experiences, but I feel it's important to share mine.
During my time at Wren, I encountered a situation where I had a deduction of nearly £400 from my commissions due to a fine. The fine was related to an issue that occurred while I was on annual leave, and both my managers and I believed it had been issued in error. Unfortunately, due to a strict 72-hour appeal window—which had already passed during my time off—the appeal was rejected. Despite explaining the situation and raising concerns, I found it very difficult to get support or further clarification from head office, and the HR response was limited. While I understand the importance of company policies, in this case, the process felt inflexible and left me feeling unsupported.
Training and support were inconsistent. While some colleagues were helpful, others were less approachable, which made the learning curve steeper. I also felt that managerial support in terms of product knowledge and day-to-day guidance could have been stronger.
There were instances where lead distribution and performance management felt unclear or inconsistent. For example, leads were occasionally reassigned without explanation, and feedback during slow sales periods sometimes felt discouraging rather than constructive. The commission structure also had a high threshold, which meant several sales had to be made before any commission was earned—a factor that could be challenging, especially during quieter periods.
The role also involved regular weekend work and two 11-hour shifts each week. The scheduling of these shifts varied weekly, which made it difficult to plan personal time or establish a stable work-life balance.
Overall, my experience with Wren Kitchens was inconsistent. While there are certainly employees who thrive there, and some managers who are genuinely supportive, I personally found the working environment, structure, and internal processes didn’t align well with my expectations or needs.
