It's very much a 'put up and shut up' mentality. Staff are penalised for voicing their opinion or offering solutions. It's a shame when there are so many talented people working for Wren, management and senior management should be more open to hearing ideas from all staff.
The way to make good money is to retain profit pool. Wren promise to 'beat any quote'. In order to do this, you often have to give away your profit pool, and essentially make no money on the deal. In an industry that is so price driven this can become really frustrating.
Head office is beyond a nightmare! They are clearly under staffed and there's such a high turnover that they are often inexperienced. My customers have the very best service with me in the showroom, I always receive 9/10 on customer service reviews. Yet, when the time comes for them to deal with head office, it just falls to pieces. It's embarrassing.
Wren employ people on a 34 hour contract or less. It's near on impossible to do this job well on those hours. Wren know this, obviously, but know that staff will end up working well over the 40 hours to do their job properly. Those that don't do the job properly, don't last (understandably). The hours are still good but be prepared to do well over your contracted hours and also to work every weekend.
You will see other reviews on here about Wren taking money from your wages. This is true, I've never worked for a company that's done this before. If there are any errors on a plan, they charge this back to the designer. I suppose this sounds fair, however, it's impossible to learn everything about kitchen design in two weeks training. So for new starters, errors are likely to happen and rather than 'fining' staff... how about more training? Or a training with a warning then charging them if it happens again?
