Xactware Solutions reviews

If you are interested in feeling like you are an expendable headcount, apply now. If you are hoping to be demoralized by management (they are just an extension of a hive mind from the top down), apply now. If you would to sit at attention all day trying to juggle 3 customers and 3 chats without direct tools to help customers, apply now If you love to be evaluated by people who haven't done your job and to never be trusted to utilize their expertise to make judgement calls, apply now. If you prefer to make suggestions that could benefit that company, only to be ignored as you are not 'management', then later have management come out with a new idea as though it’s their own, which was the same as your suggestion, apply now. If you don't mind being expected to work through lunch or look down upon, apply now. If you enjoy working in a department ran by fear, apply now. If you prefer to feel like you are never good enough, all accomplishments you achieve were expected to begin with so they are not accomplishments at all, apply now If you don't mind only being told how you can do better, no matter how hard you work, apply now. If you think that your individual skills and capabilities should never be utilized because you are applying for a call center and you should not expect to be seen as anything more than an interaction conveyor belt, apply now If you would like to work for a great company that has several employee development programs and opportunities, except for this department (technical support), apply now. If you wouldn't mind working for a department where that believes in running things as if it is the 1980's, and they would rather spend an entire day trying to figure out who would complain rather than fix the issue, apply here. If you don't mind being seen as just a number, and not human, apply now.

Managers... are checked out (except the few good ones). They don't seem to care about anything unless upper management starts breathing down their necks. The few good ones tend to move around to avoid the drama and politics of one department for too long. Management tends to be oblivious to the departments they're overseeing. Design decisions often come with "let's just remove this feature and see if anyone was using it". Code... is just a mess. May very well be the buggiest software ever written. You will spend 90% of your time debugging and 10% redesigning something to look different to give a sense of newness. There's no structure or discernible design pattern. There are huge portions of the code base that are taboo to touch and others that are notorious for being mindbogglingly confusing. Only a very few long-time employees tend to even know what the code was meant to do in the first place. If it builds, and adheres to the guidelines (see Emphasis... below) then it's good code. Technology... has no cons. Culture... has some things that 'we don't talk about'. Everyone knows what's going on in the workplace, so no one needs talk about it. Pay is low compared to market average. There's a fairly high turnover rate due to people just being sick of the place. Some people leave with intentions of coming back to get (only way to get a raise is to get rehired). Emphasis... is given to one very specific area, unless it's not. Program-crashing bugs are top priority, unless it's not that day. Pixel-perfect UX adherence is an absolute necessity, unless we don't care at all about it. Code reviews should focus on every little whitespace change and make sure nothing is touched that doesn't need to be, unless no one cares. Overall... The company has gone slowly downhill and has lost all zeal for anything ever since the the Founder's son left as CEO a few years ago. It's tending to continue to go in that direction.