After nearly 30 years on the phones in almost every field there is i worked for Xcel the past three years. Xcel was the worst company i have ever worked for. I was fired due to documented medical condition both ADA and FMLA. Xcel refused to follow multiple doctors orders. The management was dismissive when issues were brought to their attention. They went as far as to state they did not think the doctors orders were right so they do not have to follow it. They did not acknowledge or implement multiple requests for accommodations and drug it on for months trying to claim i was not providing enough proof i had a disability after my doctor completely answered their selected and requested questions. multiple people conspired to create a hostile work environment. I was blamed for team failures tied directly to my disability and the accommodations they refused to implement. I do not recommend working here i am sharing my personal experiences and opinion. You do not stand on your own merit they have multiple people select what calls they will listen to and then compare you to others even if you are brand new you are compared and judged to people who are there for years. this ranking system directly effects your schedule and pay.
