Pros
Paid training, employee incentives to do better (i.e. gift cards, contests) The challenge of customer service if you're into that sort of thing, the supervisors and agents are wonderful in encouragement and will help you if you ask
Cons
Very stressful when it comes to talking to customers, impossible and often double standards when it comes to performance, for example agents are supposed to keep in control of the call so that it doesn't end up being long and drawn out but agents are told to let the caller rant on and if a caller interrupts the agent, it's the agent who has to shut up. The policies on how things are to be done keep changing. Although I was ranked among the top 50 agents from all 3 call centers, I still felt like a number or a trained monkey. They do try to show employee appreciation but those gestures were few and far between. Also you're supposed to get help with job stress on your own time but they expect you to work regardless of how you feel. To me jobs that cause so much stress that they can't keep their best people really need to do more in house when it comes to stress management. I could go on with the cons but call center work isn't for everyone. I gave it my best shot.
