Xenon Arc reviews

Unfortunately the bad outweighs the good here, and I would recommend you think hard about what you want out of a job here before accepting a role. This place can be great to get some basic experience working in something above a customer service role, and you can build your resume with that, but there's a very clear ceiling that drives most employees to leave within two years. The ones who don't leave get very very stuck. But the real reason I can't recommend this company is because I have witnessed some of the most disturbing professional behavior here. Fierce politics, blatant disrespect toward employees both publicly and behind closed doors, and manipulation of employees by management. This company is basically Game of Thrones, ChemPoint edition. The wage offered is not liveable for Seattle, let alone Bellevue, and top performers are given minimal raises and then bullied by their superiors when they ask for more. Except for the top 3rd of the company, who make a LOT more than they should. If you're going to go to this company, just know what you're walking into, be smart and careful. I have watched some very smart, hard-working, and capable people get smothered here, but those who jump ship go on to have better careers elsewhere.

- If you already have AM experience, I highly recommend not joining XA. Pay is below average, with an unfair bonus structure. If you are looking to get your foot in the door as an AM, I do believe XA is a good option. As said in another review, churn and burn is the rule here, not an exception. - KPIs. I hope by the time that you are reading this things have improved. We were repeatedly told changes would be coming. During my time at XA, AMs were measured on one KPI only, and I believe that AMs had little ability to genuinely impact the metric you are measured on. With Customer Service Reps taking on more AM work, your ability to impact this metric has been further diminished. Do not go into this role expecting to be able to reach your targets through hard work alone. All AMs across all businesses are measured the same way despite large differences across each business. Some require outbound selling for growth, others upsells, others are handed business from their clients, yet all AMs are measured the exact same way. - Culture. XA has an identity crisis. They want to set a new bar for the distribution industry, even claiming to be more than a distributor. Unfortunately leadership is focused on old school management styles which are more on par with chemical manufacturing companies than tech companies. What are you measured on if no one hits goal? Two things primarily, the amount of time you spend in the office, and your outbound activity volume. But even if you lead the company in outbound activity, you will be reprimanded by c-suite execs for spending less than your expected 8+ hours at your desk. XA will either innovate, or continue to stagnate until they die. - Technology. The tech stack at Xenon Arc is awful. They recently implemented a large systems upgrade, and it is still terrible. You are required to manually log every email and phone call you make/receive. It is time consuming, and the CRM across the board is a mess. There are no collective hubs of customer or business information for any exterprise, making 'tribal knowledge' necessary for business continuity. Unfortunately there is a very high churn rate, so there is a good chance you will have to refigure everything out yourself. - Onboarding. XA has the worst onboarding I can imagine. You sit in the role for 2 weeks, with no plan, and are then considered 'ramped up'. It takes months to learn the ropes and take on responsibility for your business. Most likely you will have very little work to do for a significant amount of time. - My final gripe. I was laid off in Q1 2024. I worked the entirety of Q4 2023 and earned my bonus for that period. Bonuses are not paid out until 6 weeks after the end of quarter and I was laid off weeks prior to this date. I was told that because I was no longer employed at the time the bonus would be paid, that I was not eligible to receive my bonus. Despite being laid off due to my role being terminated rather than choosing to quit. Shady.