Xero reviews

3.5

58% would recommend to a friend

(1,646 total reviews)
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Sukhinder Singh Cassidy

51% approve of CEO

43% positive business outlook

Xero has an employee rating of 3.5 out of 5 stars, based on 1,646 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
3.0
Jan 25, 2015

A company going through rapid but painful change.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent working environment; Growing business; Good work life balance; Remnants of a superior "Can Do" culture still exist.

Cons

Xero once had a passionate, "roll your sleeves up and do it" culture. They were able to do fantastic work with a small and highly dedicated staff. It used to be a privilege just to be hired by Xero. However, due to a policy of "cherry picking" executives from other organisations and generally hiring at a forced rate, Xero has imported a very political corporate environment. Now, big teams with budget can't do what 2 people and a shoestring used to do. Just another faceless corporate.

1.0
Apr 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Smart and interesting people to work with. That's what kept me here so long. The work itself is great too. Still a leading NZ tech company. Great WLB.

Cons

Pay. Yes Xero is unable to compete with many companies that poach employees (especially a problem since remote work started). However I want to specifically highlight unfair pay gaps **Within Xero**. 4 years ago I observed some senior (and lead) engineers earning less than mid-level engineers. I.e. some people were earning more than others 1-2 levels above them. Makes no sense! I asked my manager at the time about this, and was told the company struggled to increase the pay of existing employees. Especially those on older/larger teams. I naively thought this problem would resolve itself over time, especially with the increased focus on standardisation and new processes around employee retention. Unfortunately, it is still very much a problem. Not just between mid/senior/lead engs, but new grads now earn more than some associate/mid level engs (same 1-2 IC level difference). The root cause seems to be employees accepting minor bumps in pay or even promotions without a pay bump (i.e. title change only), while new hire offers have increased. Personally when I was promoted from mid to senior, management tried to gaslight me into accepting a salary below the senior minimum, by talking about the recent layoffs at the time. When the entire point of the layoffs was to increase retention budget.

3.0
Mar 22, 2025
Recommend
CEO approval
Business Outlook

Pros

- Great teams and nice people - Decent salary - Great benefits including extra annual leave - Values focused (though less than in the past) - Nice to support small businesses

Cons

- Management is becoming increasingly disconnected from the realities of software development - Recent intense focus on system reliability creates bureaucracy and reduces productivity - New systems intended to increase employee performance lower moral and discourage personal development goals - It appears that small scale layoffs are still happening, including recently laying off all architects despite engineers strongly believing we need them - Company morale is declining with recent changes

Viewing 313 - 315 of 1,646 Reviews

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