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      Xero

      Engaged Employer

      Xero reviews

      3.4

      56% would recommend to a friend

      (1,651 total reviews)
      avatar

      Sukhinder Singh Cassidy

      48% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      Xero has an employee rating of 3.4 out of 5 stars, based on 1,651 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      2K reviews
      3.0
      Apr 29, 2023

      Great culture, slow & process heavy, mired in tech debt

      Gm, product management
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great culture (circa 2022), great people, great WFH & work/life balance - If you work hard, have good managers, you can move up quickly - Pays OK, if you negotiate, you can get a good package, nice perks

      Cons

      - Significant tech debt slows down everything - Way too much consensus building required - Exec keep on coming up with critical priorities on top of agreed strategic bets, resulting in 10+ top priorities - Too many layers of middle management, all they do is chat with each other rather than move the dial for Xero & customers

      1.0
      Feb 10, 2023

      Management is oblivious

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Good perks and benefits - vacation time and wellness days

      Cons

      - favouritism exists among team members, New Zealand clique runs the show. It's almost like high school. Promote their friends. If you're not in the "in" crowd, you're on the chopping block - country manager is amazing, but middle management lacks diversity. - no direction, zero coaching - The product is lacking common functionalities, hard to compete with other players on the market - they Hire the same type of people on teams - they preach the #human value but it's all for show - turning into a call centre with new CEO taking over - expectations are not clear - managers are too busy making themselves look good vs actually caring about employees

      avatar
      Xero Response
      3y
      Thank you for sharing this feedback with us. We’re disappointed to hear about your experience at Xero. We’re proud of the culture we’ve built and work hard to champion across each region and at every level of leadership. We’d like to address your concerns directly to better understand your situation. If you’re not comfortable going to your manager, we encourage you to approach Kate Westrin, Americas PX lead (who is keen to assist) or any leader/member of PX that you are comfortable sharing with. Again, we appreciate your candid feedback.
      3.0
      Apr 6, 2022

      Loosing it's way

      Program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility Remote working options No dress code Nice office (if you use them)

      Cons

      Salary - does not meet market expectations NO career progression unless you fight hard for it Inconsistent experience depending on who your manager/department is No money for training or professional development Inefficient Leaders

      Viewing 385 - 387 of 1,651 Reviews
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      ReviewsXero reviews

      Glassdoor has 1,744 Xero reviews submitted anonymously by Xero employees. Read employee reviews and ratings on Glassdoor to decide if Xero is right for you.