Xero reviews

3.4

56% would recommend to a friend

(1,652 total reviews)
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Sukhinder Singh Cassidy

48% approve of CEO

42% positive business outlook

Xero has an employee rating of 3.4 out of 5 stars, based on 1,652 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
3.0
Oct 19, 2014

Lots to learn about people

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of nice, friendly people to work with. Nice offices.

Cons

Very little career development- they scrapped the bonus so now there is no incentive for Managers to measure performance or have any interest in developing their staff. This includes no professional development and no study budget for general staff. Only Managers seem to get trained. Perks/Salary - for a company with this many employees there are no perks, no decent health care benefits, no childcare, no car parking, no gym membership etc. Salary is low market rate at best and certainly doesn't make up for the fact there are no benefits as part of the package Communication - Terrible at communication, multiple channels with no consistent approach, you only find out things through the grapevine. Often feel disconnected to what other teams are doing and often working in silo with duplicated results because of it.

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Xero Response
11y
Our best kept secret seems to be the Learning & Development group -- you can find them very active on Home. We are in the process of putting out broader communication around the programs we have to offer for all levels of staff and the budgets we have in place to support career development. On the benefits front, as we review for this year, we will be adding more to a pretty competitive slate. We hope you gave us your thoughts of your priorities in the recent survey.
1.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Weekly lunch and snacks Discounted health insurance Great office space

Cons

Easily one of the worst work cultures I experienced. Ever since the change in leadership, the environment became toxic. Micromanagement was at an all-time high, and flexibility was non-existent. You had to request leave months in advance, or it would be rejected. ​Worse, the culture shifted to force employees to constantly compete against their own colleagues. Middle management simply acted as puppets for upper leadership, completely ignoring the well-being of their teams. We were treated like robots based purely on performance metrics rather than people. Avoid Xero if you care about your mental health.

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

- Most people are very nice to work with - Some interesting projects - Work life balance is generally good, although the constant changes can be emotionally draining

Cons

- Culture and morale and getting worse each year with constant changes which many feel are in the wrong direction - Pay rises are very difficult to get - Job security keeps getting worse. Architects were recently all made redundant, team lead roles were redefined and they had to reapply for their own job but with a different skill list, and they recently introduced a system where moderate performing employees are put on a performance improvement plan which can lead to termination if you don't pass. There's also hints off more to come in the next couple years, especially for NZ

Viewing 421 - 423 of 1,652 Reviews

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