Xero reviews

3.4

56% would recommend to a friend

(1,652 total reviews)
avatar

Sukhinder Singh Cassidy

48% approve of CEO

42% positive business outlook

Xero has an employee rating of 3.4 out of 5 stars, based on 1,652 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
4.0
May 2, 2018
Recommend
CEO approval
Business Outlook

Pros

Cutting edge technology, ShipIt days, Rod Drury has the right vision and values, excellent grad program, great opportunities for younger people including interns and grads, interesting product, diversity is appreciated

Cons

Open plan office can be noisy, middle management not always well picked, high turnover, collaboration between different branches is not working well, limitted career options for older staff

4.0
May 23, 2016

Great culture but underwhelming exec management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Xero has a great culture which trusts its employees and gives them space and authority to do their best work. For the most part bureaucracy is kept in check (with a couple of exceptions in HR and Finance) and doesn't get in the way of people. Xero's customers overall really like its products and everyone works together to do the right thing for Xero and customers. Politics doesn't feature all that much in the organisational culture which is refreshing Generally Xero has hired really smart people and has been able to keep them. So you're always challenged personally to live up the standards set by those around you. From a technical perspective- there are generally pretty good technical practices and you can pretty easily build and ship software as there isn't oodles of process getting in the way. Legacy code bases are a challenge but things are starting to break up into smaller pieces

Cons

Xero has made some poor senior hires recently. Generally people that blow hard on their own trumpet. It seems there are unrealistic expectations these people will enter the organisation, wave a magic wand and all problems will be solved. but there are no quick wins meaning these people either get turfed out early for not getting instant results, or, they manage upwards and score brownie points to secure their own existence but don't support their teams who are doing the real work. Xero's strategy seems to consist of an ever growing wish list of things that the product team should now be building. There seems to be an unwillingness to make the hard calls that give the organisation focus. This means that product teams are very stretched across too many initiatives and trying to maintain too many code bases

avatar
Xero Response
10y
Thank you for your thoughtful feedback. The pace at which we have grown does mean that we don't always get it right but we do try to figure that out quickly and take action. Feedback that we are now collecting from Officevibe on the real time pulse from all parts of the company will provide valuable insight for us to act upon.
5.0
Jul 21, 2015
Recommend
CEO approval
Business Outlook

Pros

Xero is a very rare kind of organisation; It's incredibly fast growing and fast paced and on a mission to create a globally significant business as it transforms the prosperity of hundreds of thousands of small businesses. You get to be part of an award winning team with the best product in its category, with natural levels of customer advocacy that are best in class. Xero is a great environment to develop yourself and your skills with ample opportunity for great people to stretch and build their careers. The culture inside Xero is one of it's most attractive traits, and management strives to be open, transparent and mindful of all the stresses and strains being inside such a fast growing and changing environment can bring.

Cons

Being inside such a fast moving and changing business isn't for everyone - if you don't like change then you won't like working at Xero. Fast growth also brings with it high expectations and a constant need to build, improve and stretch, so the demands on individuals and teams are certainly above average for a typical UK business which, again, won't suit everyone.

Viewing 418 - 420 of 1,652 Reviews

Glassdoor has 1,745 Xero reviews submitted anonymously by Xero employees. Read employee reviews and ratings on Glassdoor to decide if Xero is right for you.