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      Xero

      Engaged Employer

      Xero reviews

      3.4

      56% would recommend to a friend

      (1,650 total reviews)
      avatar

      Sukhinder Singh Cassidy

      48% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      Xero has an employee rating of 3.4 out of 5 stars, based on 1,650 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      2K reviews
      1.0
      Jun 28, 2017

      Customer Experience Specialist

      Customer experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great employee benefits and offices with all things kids like PlayStation pool table, fizzy drinks. Coffee machine! Great product.

      Cons

      Even when targets are reached and you seem to be succeeding beware of the threatened senior that will see to your demise. Team leaders with no product knowledge. Do not #challenge within trial period as this will seal your path - out the door. Very young immature and no experienced leaders with little management or people skills. Extremely high staff turnover. Number one focus - Teach the machine how to do your job. If you know how to "schmooz" the right people and if you are young and don't know any better this company is for you. Training is in front of tv. Nothing hands on.

      avatar
      Xero Response
      9y
      Thank you for taking the time to place a review and we are sorry to hear that this was your experience at Xero. We work really hard to create a positive, open and transparent culture where our people can share any concerns or feedback at any time. This is particularly important as we grow and build out newer offices so we can make sure we’re creating a positive working environment for our teams. We have an ongoing employee engagement tool which helps us track real-time feedback, giving us valuable insight into what is working well and what we need to do better. And we take all of this feedback very seriously, respond directly to it, and make changes wherever we can in our efforts to provide the best employee experience at Xero.
      4.0
      Jun 21, 2017

      Global mindset trying to make it in US

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - people - culture - open communication from leadership - great development opportunities - work/life balance - flexibility in hours or working from home - great office events - unbeatable view from office deck

      Cons

      - HQ in NZ so US market seems to be left behind / less important - main teams in NZ cause challenges with internal US needs (accounts team, online team, payroll, etc.) and cause slower turnaround time - lack of documented processes across company - many changes in short time can cause waste of effort for teams working on product or other content - each region does their own thing (no alignment across regions) - some teams seem to be siloed, however they are working to improve this - unclear job responsibilities (one role may wear many different hats) - strong values yet not practiced - very reactive work environment rather than proactive **hardly any internal promotions within US, rather fly someone from NZ for the leadership roles which can cause low morale

      4.0
      Jun 20, 2017

      Still great but losing it's great startup culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Young, creative, fun, challenging, energetic, transparent, inclusive

      Cons

      Growing fast and getting more corporate-y by the day. Politics and political people are starting to creep in.

      Viewing 1465 - 1467 of 1,650 Reviews
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      ReviewsXero reviews

      Glassdoor has 1,743 Xero reviews submitted anonymously by Xero employees. Read employee reviews and ratings on Glassdoor to decide if Xero is right for you.