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      Xero

      Engaged Employer

      Xero reviews

      3.5

      59% would recommend to a friend

      (1,638 total reviews)
      avatar

      Sukhinder Singh Cassidy

      51% approve of CEO

      45% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Work/Life balance

      3.6

      Compensation and benefits

      3.4

      Culture & values

      3.1

      Career opportunities

      2.9

      Senior management

      Xero has an employee rating of 3.5 out of 5 stars, based on 1,638 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      May 12, 2026

      Supportive CX team faces respect and recognition issues

      Cx specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The CX team are the best. Supportive, caring, talented, and always willing to help each other.

      Cons

      Lack of respect and recognition for the CX team despite the amount of work and emotional labour involved. Limited career progression opportunities outside of support pathways. Flexibility could be improved, especially given the intensity of the workload and shift structure. Heavy KPI focus makes it difficult to balance fast case closes with empathetic, tailored customer support. Can feel like customer quality and employee wellbeing are secondary to productivity metrics.

      2.0
      May 8, 2026

      Great colleagues but toxic culture. Execs destroyed the company

      Head of engineering
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great people to work with

      Cons

      - The American execs have completely gutted the great #human culture. - The annual reviews are ruthless. They're borderline illegal here in AU/NZ because ratings are manipulated to force out a certain number (percentage) of good-performing staff regardless of their actual performance.

      Viewing 22 - 24 of 1,638 Reviews
      Related searches: Xero jobs | Xero salaries | Xero benefits | Xero interviews
      ReviewsXero reviews

      Glassdoor has 1,731 Xero reviews submitted anonymously by Xero employees. Read employee reviews and ratings on Glassdoor to decide if Xero is right for you.