Xero reviews

3.5

58% would recommend to a friend

(1,646 total reviews)
avatar

Sukhinder Singh Cassidy

50% approve of CEO

43% positive business outlook

Xero has an employee rating of 3.5 out of 5 stars, based on 1,646 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Jul 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Lovely offices, many of the people are great.

Cons

Slow moving. Red tape everywhere. Absolutely everything is the same priority which means nothing is a priority, they pretend it’s working with new company OKRs, but they’re all so conflicting you need to elevate things up to get decisions (this is AFTER the reset). They have also introduced a new performance rating process (sounds great in theory), however, they’re unfairly assessing people, as managers we’re being forced by our GMs to put people into an “under performing” (a.k.a “Below Expected”) category even if the person is NOT under performing, they’re expecting people to resign from Xero when put into this category, so obviously there is a hidden agenda to remove more people from the company. They lie CONSTANTLY and gaslight people’s questions, and as a manager hearing these lies be told it’s hard. Individuals can no longer raise concerns about people above them. There’s also absolutely NO career progression here, especially for managers, they have released a career framework, but they pretty much said it’s a deadend for certain roles in tech.

1.0
Oct 12, 2023

Avoid this company

Recommend
CEO approval
Business Outlook

Pros

Some of the people you'll work with are lovely, but the people you work for are not.

Cons

The company lacks direction and has a toxic culture built on gaslighting.

2.0
Sep 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Still some good people left, below Sr. Management Some teams are fully remote Nice offices if you do have to go in

Cons

Culture sucks now. Everything is top-down: i.e. Some executive wants to implement something, regardless of your roadmap, you just have to do it. You can push back to your boss, but they need to appease their boss. Annual performance review system is a joke, same system that was famously implemented by Microsoft, GE, and others. The system requires there to always be a bottom 10% of performers, so everyone is incentivized to compete with each other. So much process and bureaucracy. Senior leadership used to be based in New Zealand, where people appreciate work/life balance. Now it's all workaholics based in the Bay area, who seem proud to never see their family.

Viewing 268 - 270 of 1,646 Reviews

Glassdoor has 1,739 Xero reviews submitted anonymously by Xero employees. Read employee reviews and ratings on Glassdoor to decide if Xero is right for you.