Is Xerox a good company to work for as a Customer Service Representative/TSR?

Customer Service Representative/TSR professionals working at Xerox have rated their employer with 3.7 out of 5 stars in 16 Glassdoor reviews. This is a higher than average score with the overall rating of Xerox employees being 3.3 out of 5 stars. Search open Customer Service Representative/TSR Jobs at Xerox now and start preparing for your job interview by browsing frequently asked Customer Service Representative/TSR interview questions at Xerox .

Does Xerox pay Customer Service Representative/TSR employees well?

Customer Service Representative/TSR professionals rate their compensation and benefits at Xerox with 2.3 out of 5 stars based on 16 anonymously submitted employee reviews. This is 26.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/TSR salaries at Xerox.

What are the top reviewed jobs at Xerox?

Customer Service Representative (549) , Manager (118) , Account Manager (112) , Project Manager (109) , Sales (103) , Software Engineer (93) , Customer Care Representative (89) , Sales Executive (86) , Senior Software Engineer (84) , Account Executive (81) , Sales Representative (81) , Field Service Technician (63) , Business Analyst (57) , Director (56) , Analyst (55)

What are the pros of working at Xerox according to real employee reviews?

"Middle and lower managment people are really great people to work for especially in the engineering areas." ((in 712 reviews)); "Benefits were good and then" ((in 369 reviews)); "Work Life Balance is good and there is room for growth" ((in 332 reviews)); "Great training and trips all year round" ((in 232 reviews)); "Depending on manager it can be flexible (work from home, holiday purchase scheme etc)" ((in 182 reviews))

What are the cons of working at Xerox according to real employee reviews?

"And poor management" ((in 619 reviews)); "Management under the same pressure so they do understand... apart from the low pay." ((in 373 reviews)); "Low salary about $10/hour can go up to about $13 with good sales." ((in 243 reviews)); "Constant Downsizing and layoffs every year" ((in 188 reviews)); "Upper management is poor as they really have no idea what's REALLY taking place on the sales floor." ((in 185 reviews))

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Xerox

Xerox Customer Service Representative/TSR reviews

3.7

28% would recommend to a friend

(16 total reviews)

Louie Pastor

Not enough data to show CEO approval

91% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Work/Life balance

3.9

Senior management

3.4

Culture & values

3.4

Career opportunities

2.3

Compensation and benefits

Customer Service Representative/TSR employees have rated Xerox with 3.7 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Representative/TSR professionals have a good working experience there. Xerox is rated in line with the average (within 1 standard deviation) by Customer Service Representative/TSR professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

16 reviews

3.0

Jan 30, 2026

New hire pay more

Tsr/customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great colleague paid car good work life balance

Cons

No raise in 2 year new hire are paid more than me

5.0

Apr 29, 2025

Great job!

Customer service representative/tsr

Recommend

CEO approval

Business Outlook

Pros

Lots of freedom and make your own schedule

Cons

Time allowed for some calls is a bit too small

4.0

Sep 28, 2024

Xerox employee

Tsr/customer service representative

Recommend

CEO approval

Business Outlook

Pros

The company has a brand name

Cons

Printing has slowed down in the years

Viewing 1 - 3 of 16 Reviews

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Xerox Customer Service Representative/TSR reviews

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