Is Xerox a good company to work for as a Customer Service Representative/TSR?

Customer Service Representative/TSR professionals working at Xerox have rated their employer with 3.7 out of 5 stars in 16 Glassdoor reviews. This is a higher than average score with the overall rating of Xerox employees being 3.3 out of 5 stars. Search open Customer Service Representative/TSR Jobs at Xerox now and start preparing for your job interview by browsing frequently asked Customer Service Representative/TSR interview questions at Xerox .

Does Xerox pay Customer Service Representative/TSR employees well?

Customer Service Representative/TSR professionals rate their compensation and benefits at Xerox with 2.3 out of 5 stars based on 16 anonymously submitted employee reviews. This is 29.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/TSR salaries at Xerox.

What are the top reviewed jobs at Xerox?

Customer Service Representative (549) , Manager (118) , Account Manager (112) , Project Manager (109) , Sales (103) , Software Engineer (93) , Customer Care Representative (89) , Sales Executive (86) , Senior Software Engineer (84) , Account Executive (81) , Sales Representative (81) , Field Service Technician (63) , Business Analyst (57) , Director (56) , Analyst (55)

What are the pros of working at Xerox according to real employee reviews?

"Middle and lower managment people are really great people to work for especially in the engineering areas." ((in 705 reviews)); "Benefits were good and then" ((in 367 reviews)); "Work Life Balance is good and there is room for growth" ((in 331 reviews)); "Training was good and lots of help if you needed it" ((in 236 reviews)); "The legal department was fairly collegial and there were good work from home options." ((in 177 reviews))

What are the cons of working at Xerox according to real employee reviews?

"And poor management" ((in 618 reviews)); "Management under the same pressure so they do understand... apart from the low pay." ((in 377 reviews)); "Low salary about $10/hour can go up to about $13 with good sales." ((in 250 reviews)); "Upper management is poor as they really have no idea what's REALLY taking place on the sales floor." ((in 194 reviews)); "Constant Downsizing and layoffs every year" ((in 191 reviews))

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Xerox

Xerox Customer Service Representative/TSR reviews

3.7

28% would recommend to a friend

(16 total reviews)

Louie Pastor

Not enough data to show CEO approval

91% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Work/Life balance

3.9

Senior management

3.4

Culture & values

3.4

Career opportunities

2.3

Compensation and benefits

Customer Service Representative/TSR employees have rated Xerox with 3.7 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Representative/TSR professionals have a good working experience there. Xerox is rated in line with the average (within 1 standard deviation) by Customer Service Representative/TSR professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

16 reviews

4.0

May 10, 2022

Good place to work

Senior tsr

Recommend

CEO approval

Business Outlook

Pros

The job is rewarding and challenging

Cons

The company is not as strong as it use to be

5.0

Jul 27, 2021

Great place to work

Customer service representative/tsr

Recommend

CEO approval

Business Outlook

Pros

Good management, flexible workload, good chance to learn more. It was a great start for better career with amazing health benefits.

Cons

Salary was not sufficient, underpaid. Try to appreciate the work by some financial rewards would be best to encourage current employees.

4.0

May 19, 2020

Decent

Tsr

Recommend

CEO approval

Business Outlook

Pros

Money incentives, PTO, ATO, VTO, good atmosphere mostly, technology based

Cons

Management (at my particular site), Distractions, sick time,

Viewing 10 - 12 of 16 Reviews

Jobs at Xerox

Professional Services Consultant

Technical Solutions Consultant

Print Production Operator

Inside Sales Representative

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