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      Xerox

      Engaged Employer

      Xerox reviews

      3.3

      46% would recommend to a friend

      (9,138 total reviews)
      avatar

      Louie Pastor

      89% approve of CEO

      33% positive business outlook

      Ratings by demographic groups

      Xerox has an employee rating of 3.3 out of 5 stars, based on 9,138 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xerox employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      9K reviews
      5.0
      Jun 23, 2012

      BEST entry level job out there!!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      In all honesty, with today's economy you couldn't ask for anything better. The job is easy since they show you EVERYTHING you need to know to do it. Xerox has several divisions, and I work by taking calls for xerox who partners with verizon wireless. It's quite simple. Everything you need to help customers is right in front of you. The trickiest part is how to talk to customers. But when you get out of classroom training, everyone is there to help you taking your first calls. The environment is AMAZING. Everyone is very laid back, fun, and helpful. You get paid on your performance, not how long you have been there. If you are doing amazing, you get paid amazing. If you are doing really well, hello bonuses! Employees even get rewarded for hard work! I've had free chicken, potato salad, and dinner rolls before. As well as nachos and ice cream. There is also raffles where you can win stuff. Over $2,000 worth of stuff was given away at one of them. I LOVE this job! I work at a division within WA, and I couldn't be happier :). Did I mention you can advance quite easily too? You also get benefits and lots of discounts on things, which is awesome!

      Cons

      I dislike the schedules for training since I'm a mother and it's rough on me. That's about it though!

      1.0
      Jun 21, 2012

      Ursula is taking the company down the toilet

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Prior to 2010, when Ursula Burns became CEO, the company was a positive place to work. Investment in technology, on creating cool things. There was more trust. Great people to work with, flexibility, decent enough benefits.

      Cons

      Since 2010, company has been jettisoning its core values; selling off engineering as if they were cattle, throwing away core competencies and offshoring everything possible in order to jump on the "move to services" bandwagon. Short-sighted. Employee morale is at its lowest ever. Shifting as much as possible under the ACS umbrella - stripping employees of their benefits, their vacation, their value. Perception of Ursula is that she doesn't give a crap about any of the people, she is nasty, ruthless, and driven to realize her own view of the world. What is the Board doing? who knows. Are they afraid of her? It would appear. Are they as worthless as the HP board has been? We are starting to believe yes.

      Viewing 8686 - 8688 of 9,138 Reviews
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      ReviewsXerox reviews

      Glassdoor has 10,148 Xerox reviews submitted anonymously by Xerox employees. Read employee reviews and ratings on Glassdoor to decide if Xerox is right for you.