Xerox in Anderson, Indiana is of the most unethical,unprofessional, and unsanitary work environments. You are treated like you a prisoner! They make you work mandatory overtime and put you on ABC compensation pay which could range from $9.00 to $13.40 per hour. They paint this picture that as an agent you can easily earn the top amount. However, the reality is your pay is controlled by surveys, average handle time, and rep resolve. This may sound easy but it is not because if a customer fails you for reasons out of your control then you are penalized and knocked down to the lowest hourly pay!! The company doesn't loose money, the employee does! In addition, the training provided is so inadequate and does not prepare you to be a customer care agent to receive inbound calls! There are numerous issues a customer can call about that an agent is not prepared for. Therefore, it feels like the blind leading the blind which in my opinion sets the agent up for failure instead of success! This is one of the most unethical business practices of all!!! If you are considering employment with this company, do not accept! All this company is looking for is a body to fill a seat to take calls!!! The turnover rate is almost 100%!
