Yahoo reviews

I was misled about the position during the recruiting and interview process. The job description was completely inaccurate. Yahoo blatantly lied and lied by omission during the recruitment and interview process. I was informed the hours of operation were M-F 6am-6pm and that I would have a set schedule. During the recruiting/interview process Yahoo informed me the job would entail lots of detailed analyzing and helping clients to the full extent. I was informed that they would like me to learn some of the technical aspects of the job to start but with my background I will be promoted extremely fast. The recruiter even asked me to stop looking for employment after the interview. She said Yahoo really wanted me to join their team and asked me not to accept any other offers weeks prior to actually extending me the actual offer. Now fast forward to week 2 of training. My entire training class gets bamboozled with the information that the hours of operation are actually 7 days per week 6am to 9pm and we would be required to work every holiday. Next, the duties of this position were not Customer Service duties. I was resetting passwords all day. Management focused on how fast and how many calls you were taking rather than the content and quality of the calls. There were no details or analyzing. Not to mention they didn’t want us helping customers to the full extent. Example, one day I had an elderly lady crying to me on the phone because she had a sick family member oversees and she didn’t know how to respond to the email. Management wouldn’t let me help her? I had to tell her to go to the help pages and figure it out herself. So as time goes by I discussed my concerns with management. I ask about future plans and maybe posting out or being promoted. I'm told, “We’re learning as we grow & we don’t really know what opportunities will be available in the future.” Management clearly developed favorites and placed these favorite employees on special projects. The individuals who spoke up about their concerns were clearly held back and treated unfairly. Management made up the "rules" and policies as they went. To me, this place and especially it's management team are unorganized and extremely unprofessional. You'd be taking a gamble to accept a job as a Customer Service Agent. If you're lucky enough to be one of management's favorites, you might be okay. If not, you will be completely miserable.

A new way of evaluating employees has come along which, in my opinion, greatly detracts from the once collaborative culture. On a quarterly basis all employees are stack-ranked against their colleagues in their respective departments. They are then placed in a "bell curve" where each slot in the bell curve *must* be filled. If you are in the bottom of that curve for three quarters in a row, you're fired. This means that if you work in a high performing group you could wind up toward the bottom of the bell curve even though you do a good job. This creates an incentive not to help coworkers, to avoid hiring superstars, and to generally not wish good things to happen for your colleagues.