Pay is either at market rate or below depending on the position. Raises often don't reflect performance. In my experience, nearly everyone above manager level is hired from outside the company.
CEO has visited our office exactly one time in five years. Most of upper management is about the same. They don't really care until a huge problem erupts. They've fostered an environment of "just doing the minimum." You'll find yourself consistently working around some people/departments just to do your job. This relates to the next point.
The workload between departments and even individuals isn't anywhere close to equal. You'll often see people watching movies on their phones at their desk day after day while you're swamped for a month or longer. The management and pay/raise structure gives people no stimulus to seek out more work when they have nothing left to do. If you are doing twice the work of the person sitting next to you who has the exact same job... consistently... for a year, you will receive a slightly higher (at best) annual raise and no other acknowledgement. Your immediate manager *may* give you praise but ultimately they do not determine your raise.
Your opinions don't really matter regardless of track record or how familiar you are with a client. Someone from upper management will propose a change. You'll respond to your manager, "I don't think xyz client will go for that. They want things done specifically this way like they have been doing for the past 10 years." Your manager will pass along that information. The change will go into effect anyway. The client will cancel services for all 15 properties and give that as the main reason why they canceled. Then management will revisit the situation to investigate how we could have improved our service.
There is a disconnect between upper management and everyone up to the base level managers. This is the result an archaic management structure that leads to hilariously sad games of telephone. Recently, a client emailed me in full-rage caps lock, irate about changes that never happened that they've been requesting for months. I forwarded their email to the appropriate department with all managers cc'ed, and am still waiting for answers as to how to help this client get what they need and what they are paying for... There is nothing else I can do except wait. This happens frequently.
Much of the schedule, flexibility and work/life balance that came with this company has evaporated.
One of the directors is specifically responsible for many of these policy changes and resulting problems. He actively works against his own goals and doesn't realize it. He tells everyone upon being interviewed / hired that the company was a mess until he arrived and started changing things. From all my interactions, it seems like he has a huge god complex. I've noticed several other reviews name him personally only to be removed (I think) because that is against community guidelines here to name anyone below executive director. Filter reviews by city until you find the lowest rated Yardi office in the U.S. That may be his office.
