Pros
Yelp is very generous with their benefits as you get them your first day of employment. The people operations team does a great job at making employees feel valued as they send at least one care package every quarter with goodies from minority-owned businesses. The health insurance coverage is great + they match a certain % of your contributions to your 401K...would highly recommend chipping in a few bucks from your paycheck. Remote work also includes a wellness stipend per month that can buy you a nice gym membership. They start you at $40,000 which is alright considering how easy and to be honest, mundane content moderation is. They give you a VERY SMALL raise every year which isn't really a raise, just an adjustment for inflation. Marvin is a great team leader and was ALWAYS readily available to answer any questions and concerns I had. Seriously, I would ping him and he would answer within seconds. Honestly, without Marvin, I feel like my experience as a User Ops Associate would be much worse.
Cons
There is zero incentive for associates to do well and it is quite discouraging. The higher-ups preach getting a high quality assessment score and good things will happen. Except there is little to no room for growth within the User Ops department at Yelp. While I understand that it is a small department, not rewarding your best associates isn't a good look and doesn't make them feel valued. Your only way up the ladder is by applying for Team Lead positions which open up MAYBE once or twice per year. Just not worth the wait. If you're looking for something easy and money to pay the bills, this will be a great job, however, don't expect much else.
