Zūm reviews

4.5

86% would recommend to a friend

(264 total reviews)

Ritu Narayan

88% approve of CEO

85% positive business outlook

Zūm has an employee rating of 4.5 out of 5 stars, based on 264 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zūm employee rating is 28% above average for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

264 reviews
1.0
Nov 9, 2021

Fake 5 Star Reviews

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Absolutely no pros to working here.

Cons

- "We're all family here" mentality really means they expect you to work hours outside of what regular work hours would be with no additional compensation to your less than market value salary. - Constant turnover in their HQ's Operations team. Apparently, people have been previously laid off and been brought back. Is it because they were favorites or it is easier than training someone new, who will likely quit after realizing how awful this place actually is. -Their business model is constantly changing but use the excuse that they are a "fast-growing start up". The CEO and COO will pivot the second they see the money they are chasing turn to a different road. Why do you think Zum works with buses now? That was the whole reason they started an alternative for parents. - CTO and the Engineering team doesn't deviate from their roadmap, yet talk about all the major improvements at all hands with demos. The app doesn't actual work for schools, parents and kids most of the time. You'd think at least the navigation and tracking would work since they constantly boast how safe the company is, right? -Most of the kids who ride are special needs and require more attention that a typical rider/driver relationship for any other ride share company. There's a lack of empathy from the entire company. -Corners are cut to find the cheapest way to pay drivers, which is has been chalked up to the COVID pandemic and drivers collecting unemployment. Maybe drivers should be paid a reasonable fee for a 24 mile ride instead of $16.

1.0
Oct 6, 2021

Undervalued and Overworked

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some good people, although not sure whose left.

Cons

Leadership is in denial about the issues they face. Also, the company does NOT value their end user. Children are simply numbers to them.

1.0
Oct 14, 2018
Recommend
CEO approval
Business Outlook

Pros

None really But since there is a minimum: * flexible work hours * some free food, although they charge you for it * time to do research

Cons

Super weird company culture: * code base is unaccessible to anyone except one person (cto) who is a relative of ceo; * very poor coding practices; * cto is clueless about software development practices and has very poor communication skills

Viewing 13 - 15 of 264 Reviews

Glassdoor has 275 Zūm reviews submitted anonymously by Zūm employees. Read employee reviews and ratings on Glassdoor to decide if Zūm is right for you.