Zayo reviews

Upper level management not clear about contract negotiations. Stability outlook is not good. I want to be guaranteed that my job is safe and they cannot do that. We just need higher level of transparency. Also, upper management not listening to the guys out there on the ground.

Nearly all services sold by Zayo are commoditized, resulting in often losing deals to lower bidding competitors. Few unique differentiators with Zayo. Zayo does have a great managed SDWAN offering but severely over complicates the solution to customers. Service delivery struggles immensely with delivering on time, often without strong communication internally to reps or externally to customers. Sales works very hard to bring in new business only for service delivery to severely damage customer relationship on fumbling install. Go to market strategy is very unclear and generally unsuccessful. Extremely difficult for most reps to get anywhere near quota. Quota also ~2x of reps at other carriers. Frequent layoffs, typically 2 layoffs a year, one usually right before holidays. Practically zero culture at Zayo Internal processes are constantly changing, internal team responsibilities very unclear. Frequent reorganizing of account modules / teams.