Sep 16, 2015
Zayo Response
10yIt is my expectation that all members of our management team are leaders and professional. When feedback and coaching is necessary, it should take place privately. If an employee isn’t able to resolve issues with their supervisor, I encourage them to escalate these issues privately. As the leader of the award-winning Network Control Center (NCC), I have an open door policy and am available to every employee to discuss an issue in confidence and work toward a constructive solution. The same is true for our People Operations partners, one of which is full time at the NCC and the others all always accessible via Chatter, phone or email.
I’d suggest these are reasonable steps to take to solve an issue before making inflammatory accusations about the competence and integrity of all Zayo management and suggesting that we don’t care. We do.
When employees raise issues, as you have, we also expect that they initiate and support solutions. For example, NCC employees have raised issues about the need for onboarding and training, and are now actively involved in its design and rollout. In terms of the work-life balance issues you raise, the NCC continues to invest in automation, which will enable our teams to work efficiently and across fewer systems – and provide more responsive service to customers.
It seems like the environment at Zayo, which does require flexibility and initiative, may not be the right fit for you. If that’s the case, I wish you the best of luck with your next company.
