Zayo reviews

3.5

61% would recommend to a friend

(1,285 total reviews)

Steve Smith

60% approve of CEO

56% positive business outlook

Zayo has an employee rating of 3.5 out of 5 stars, based on 1,285 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zayo employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Apr 27, 2019

Worst Executive Leadership Ever - killed a once Great Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(Years ago) Some of the best and brightest Engineers and Business folks I've ever worked with. Great, entrepreneurial atmosphere with high energy. (Now, since 2016) Low energy, dictatorial, ivory tower Executive "leadership", "go along to get along" environment, where any disagreement with leadership or their cronies results in dismissal under 'created' circumstances (I was not fired - but witnessed this many times).

Cons

Absolutely reckless Executive leadership. The CEO is, and always has been, the root of Zayo's poor culture and inconsistent performance. A true sociopath. In fact, he and his pet "President" Mr. Waters score off the charts on the Dark Triad of personality traits - Narcissism, Machiavellianism, Psychopathy. Anyone not in Boulder is treated extremely poorly. No advancement possibility whatsoever, no raises, no recognition. The fun part is -- those in the field and acquired during acquisitions are the very people actually doing 90+% of the day-to-day work. Dan and Jack sit in their ivory towers in Boulder making decisions without regard to any employees. Boulder is full of feckless "yes" men and women, who fear the petulant temper-tantrums of these two Executives if they don't go along with 'the plan'. Those that don't are verbally assaulted, publicly 'shamed' and cast aside. This has led to a fearful, complacent, blindly compliant monoculture in Boulder -- and the systematic exodus, removal, or complete dis-engagement of the 'doers' and 'thinkers' at this once great, powerhouse of an infrastructure company. Dishonesty is abundant here. There have been many times where corruption, mismanagement, misfeasance, malfeasance and other serious situations have been knowingly and willingly 'shielded' from the Board. Meanwhile, the employee base has developed a hyper-efficient 'rumor' mill (trafficking in real, first hand knowledge of 'what happened') and derivatives-style speculation on the 'next move' and bets on 'will the Board finally act?'. Zayo needs to be bought by a strict PE firm - who has the backbone to set aside Executive Leadership and bring in a few core folks to nurture this once exceptional company back to health. Maybe, just maybe, there are enough knowledgeable 'doers' remaining in the ranks who could be groomed and grown into the next generation of leaders required to save this company. With assurances, they might even be able to coax back some of former high-performing middle management that built this company in the first place. The current crop of 'leaders' would need to evacuated, or at minimum, endure some re-education and de-programming from the years of poor practices forced upon them by the current Exec staff.

1.0
May 19, 2017

Churn and Burn

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Zayo is home to intelligent people, and it's a good launching point for better companies like Facebook, Google, and other big name companies.

Cons

Zayo is not a good place if you want work/life balance or you are prone to stress. While you might not work crazy hours all the time, the company will run you into the ground without hesitation. The recent intake of Level 3 executives has tainted the culture. If you work here, expect to be berated and gaslighted with frequency, especially in product. The culture is toxic. I hope you have your counselor, psychologist, or psychiatrist on speed dial. You're going to need it. While on the topic of poor culture, women do not do well here. While there are groups like WIT and a smattering of women in leadership, it's a peace offering to make up for the fact that women are not equal. Zayo tries to hide it, but this is a traditional telecommunications good ol boys club.

3.0
Apr 30, 2015
Recommend
CEO approval
Business Outlook

Pros

There were really good people here. We built a company, worked hard and thought we were doing the right things. We had a successful IPO and were recognized by the market for being a company that focused on financials and built value for investors.

Cons

Vacuous re-branding messaging makes it sound like you are trying to put lipstick on a pig. That's insulting to Zayo employees because Zayo is not a pig. Employees put their lives on hold to build an extremely profitable company - now PCB thinks new business cards will increase profits by X% according to Harvard Business Review Study. That is so alarmingly naive that I am terrified of the implications for your future. People are leaving because of lack of raises, not being able to backfill and a commission plan that no one understands. Now HR is asking that instead of sharing opinions in Glassdoor that employees submit anonymously to a Chatter group. I've heard that HR has tried and been unsuccessful at investigating Glassdoor posts. Do you think employees are so stupid that they believe that you will keep their posts anonymous?

Viewing 13 - 15 of 1,285 Reviews

Glassdoor has 1,380 Zayo reviews submitted anonymously by Zayo employees. Read employee reviews and ratings on Glassdoor to decide if Zayo is right for you.