Zayo reviews

3.5

61% would recommend to a friend

(1,285 total reviews)

Steve Smith

60% approve of CEO

56% positive business outlook

Zayo has an employee rating of 3.5 out of 5 stars, based on 1,285 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zayo employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Jul 19, 2017

A Company Lost From the Top Down

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Challenging environment. If you can make it through this mess of a company, you can probably make it through anywhere.

Cons

"Leadership" is completely clueless. The company refuses to invest in its own network. Audits are non-existent. A plethora of interns who don't do much of anything while "silent" RIFs occur and we lose valuable employees. Tyrants in certain leadership positions who tow the line very well (hence, why they are where they're at), shut down meaningful conversations, and try to run the business as cheap as possible. Raises are near impossible to receive. A stupid number of worthless "VPs" who are no more than managers at the end of the day and screw up any type of respectable hierarchy. Did I mention tyrants in certain "leadership" positions that like to shut down conversations and are so cheap that it hinders the betterment of a group environment?

2.0
Apr 25, 2017

Where did everybody go?

Recommend
CEO approval
Business Outlook

Pros

Base salary is decent to competitive. The flexibility to work remotely helps me to be more productive. The stock prices have been trending up.

Cons

The compensation plan is the worst in the industry. Most other companies (rightly so) agree to pay you "x" dollars for selling "y" product. At competitors, you can usually expect to earn between 50 cents and two dollars per 'mrc' dollar. At Zayo, you can be over quota for your Mrc and still make next to nothing depending on many other factors (such as churn). Speaking of churn, there's nothing that quite demotivates a Salesforce like having a 5 year old contract end (that you weren't even involved with) go directly against your sales for the quarter. One step forward, two steps back. No one likes the Rsu's as the primary source of commission! I take that back - if you're a VP or higher it's a pretty sweet deal and maybe you can get hired as one because of all the turnover at the top...and bottom... and middle.

2.0
Mar 1, 2018
Recommend
CEO approval
Business Outlook

Pros

I don't think I've ever enjoyed working with a group of people more, and I mean that. Very nice, very helpful, very supportive. My projects are fun and I've learned a lot.

Cons

They'll lure you in with "flexible hours" and "great work from home options" and then they'll take them away. The perks are worth more than the lousy salary so once those are officially gone there will be no reason to stay at Zayo.

avatar
Zayo Response
8y
Thank you for sharing your feedback. We understand that flexibility is important to our workforce, including working mothers. Our goal with the new policy is to balance the benefits of work team collaboration with reasonable accommodations in terms of flexibility. We will continue to be flexible to accommodate occasional work from home requirements on a needs basis, giving managers discretion to allow flexibility for their direct reports under special circumstances (Dr.’s appointments, home situations, etc.). The new work from home policy was implemented to ensure that employees work primarily from an office location unless their function requires them to be outside a traditional office, or they have an approved exception to the policy. We’d also like to point out that Zayo has other excellent benefits for working mothers and families, including paid parental leave for mothers (12 weeks) and fathers (2 weeks). We care a lot about employee feedback, which is reflected in our Chatter groups, specifically “Blunt, Bold and on my Mind.” Executives read and respond to posts that come directly or anonymously from our employee base. Based on the feedback we’ve received from the hundreds of employee roundtables we’ve conducted and our employee engagement survey that is completed by thousands of employees, we’ve made a number of positive changes over the past year that are resonating well with employees.
Viewing 10 - 12 of 1,285 Reviews

Glassdoor has 1,380 Zayo reviews submitted anonymously by Zayo employees. Read employee reviews and ratings on Glassdoor to decide if Zayo is right for you.