Zendesk reviews

3.6

66% would recommend to a friend

(2,177 total reviews)
avatar

Tom Eggemeier

60% approve of CEO

58% positive business outlook

Zendesk has an employee rating of 3.6 out of 5 stars, based on 2,177 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zendesk employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
4.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

The company demonstrates a strong employee-centric culture by prioritizing the well-being and satisfaction of its workforce. It offers a comprehensive range of benefits, including generous leave entitlements, performance-based bonuses, health and wellness programs, and various employee perks designed to support both personal and professional growth. One of the company's most notable strengths is its flexible work arrangement, which empowers employees to maintain a healthy work-life balance while remaining productive. Team members are given the freedom to work remotely from virtually anywhere in the world, allowing them to manage their responsibilities in a way that best suits their individual circumstances. In addition to its flexibility, the company provides excellent support systems to ensure employees have the tools, resources, and guidance needed to succeed. Management and support teams are generally responsive to employee needs, fostering an environment where individuals feel valued, trusted, and equipped to perform at their best. This combination of flexibility, benefits, and employee support makes the company an attractive workplace for professionals seeking both career growth and work-life balance.

Cons

The company appears to have limited opportunities for significant salary growth, with pay increases often being minimal compared to employee contributions and performance. Career advancement can also be slower than expected, making it challenging for employees who are seeking rapid professional development and progression within the organization. While individual experiences may vary depending on the team, department, or management structure, there seems to be a broader issue regarding career mobility and recognition of employee growth. As a result, employees may find it difficult to see substantial progress in their compensation, responsibilities, or position despite gaining experience and consistently delivering results. This can create a sense of stagnation and make long-term career planning within the company more challenging.

Viewing 16 - 18 of 2,177 Reviews

Glassdoor has 2,524 Zendesk reviews submitted anonymously by Zendesk employees. Read employee reviews and ratings on Glassdoor to decide if Zendesk is right for you.