Item: Zendesk
Rating: 5
Author: Current employee - Software Engineer

Question 1

Is Zendesk a good company to work for?

Accepted Answer

Zendesk has an overall rating of 3.6 out of 5, based on over 2,524 reviews left anonymously by employees. This rating has increased by 6% over the last 12 months. 66% of employees would recommend working at Zendesk to a friend and 58% have a positive outlook for the business. The best reviews about Zendesk have been left by employees working as Sales Development Representative (SDR), Technical Support Engineer and Director.

Question 2

Does Zendesk pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Zendesk employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zendesk. This rating has improved by 7% over the last 12 months.

Question 3

How satisfied are employees working at Zendesk?

Accepted Answer

66% of Zendesk employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Zendesk 4.0 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

Question 4

What are the top reviewed jobs at Zendesk?

Accepted Answer

Account Executive (169), Software Engineer (127), Senior Software Engineer (92), Sales (55), Business Development Representative (BDR) (45), Sales Development Representative (SDR) (37), Customer Advocate (35), Manager (35), Technical Support Engineer (32), Enterprise Account Executive (28), SMB Account Executive (25), Senior Account Executive (22), Technical Support Specialist Engineer (22), Customer Success Manager (21), Commercial Account Executive (20)

Question 5

What are the pros of working at Zendesk according to real employee reviews?

Accepted Answer

"There are a lot of teams to help you get the answers you need and there are some really great people who work here." ((in 301 reviews)); "As above Zendesk has a great culture based on it's people and trying to do the right thing." ((in 294 reviews)); "Great benefits + work/life balance" ((in 183 reviews)); "good work / life balance" ((in 143 reviews)); "Good salaries and packages." ((in 69 reviews))

Question 6

What are the cons of working at Zendesk according to real employee reviews?

Accepted Answer

"The biggest issues are the lack of trust in employees and poor management." ((in 74 reviews)); "Poor leadership and being acquired has made a huge negative difference" ((in 65 reviews)); "There were frequent Layoffs this past years" ((in 61 reviews)); "Lack of experience that some managers have who may be out of their depth?" ((in 41 reviews)); "There are no career progression plans and no promotions." ((in 20 reviews))

Question 7

What are employees saying about Zendesk layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zendesk layoffs and their outlook for job security at Zendesk in 2026.

Question 8

What are the top reviewed Zendesk locations?

Accepted Answer

San Francisco, Madison, New York, Austin, Atlanta, Los Angeles, San Diego, Chicago, Dallas, Washington, Seattle, Charlotte, South San Francisco, San Jose, Miami, Milwaukee, San Antonio, Minneapolis, Irvine, Denver, Orlando, Jersey City, Lebanon, New Brunswick, Newark, Lehi, Norfolk, Durham, Allen, Flower Mound

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