Is Zendesk a good company to work for?

Zendesk has an overall rating of 3.6 out of 5, based on over 2,524 reviews left anonymously by employees. This rating has increased by 6% over the last 12 months. 66% of employees would recommend working at Zendesk to a friend and 58% have a positive outlook for the business. The best reviews about Zendesk have been left by employees working as Sales Development Representative (SDR) , Technical Support Engineer and Director .

Does Zendesk pay their employees well?

According to anonymously submitted Glassdoor reviews, Zendesk employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zendesk. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Zendesk?

66% of Zendesk employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zendesk 4.0 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Zendesk?

Account Executive (169) , Software Engineer (127) , Senior Software Engineer (92) , Sales (55) , Business Development Representative (BDR) (45) , Sales Development Representative (SDR) (37) , Customer Advocate (35) , Manager (35) , Technical Support Engineer (32) , Enterprise Account Executive (28) , SMB Account Executive (25) , Senior Account Executive (22) , Technical Support Specialist Engineer (22) , Customer Success Manager (21) , Commercial Account Executive (20)

What are the pros of working at Zendesk according to real employee reviews?

"As above Zendesk has a great culture based on it's people and trying to do the right thing." ((in 303 reviews)); "There are a lot of teams to help you get the answers you need and there are some really great people who work here." ((in 301 reviews)); "Great benefits + work/life balance" ((in 190 reviews)); "good work / life balance" ((in 139 reviews)); "Good salaries and packages." ((in 72 reviews))

What are the cons of working at Zendesk according to real employee reviews?

"The biggest issues are the lack of trust in employees and poor management." ((in 74 reviews)); "Poor leadership and being acquired has made a huge negative difference" ((in 65 reviews)); "There were frequent Layoffs this past years" ((in 56 reviews)); "Lack of experience that some managers have who may be out of their depth?" ((in 44 reviews)); "There are no career progression plans and no promotions." ((in 24 reviews))

What are employees saying about Zendesk layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zendesk layoffs and their outlook for job security at Zendesk in 2026.

What are the top reviewed Zendesk locations?

San Francisco , Madison , New York , Austin , Atlanta , Los Angeles , San Diego , Chicago , Dallas , Washington , Seattle , Charlotte , South San Francisco , San Jose , Miami , Milwaukee , San Antonio , Minneapolis , Irvine , Denver , Orlando , Jersey City , Lebanon , New Brunswick , Newark , Lehi , Norfolk , Durham , Allen , Flower Mound

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Zendesk

Acquired by Hellman & Friedman

Zendesk reviews

3.6

66% would recommend to a friend

(2,177 total reviews)

Tom Eggemeier

60% approve of CEO

58% positive business outlook

Ratings by category

4.0

Work/Life balance

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.7

Culture & values

3.4

Career opportunities

3.2

Senior management

Zendesk has an employee rating of 3.6 out of 5 stars, based on 2,177 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zendesk employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Feb 13, 2013

A great experience!

Solutions consultant

Recommend

CEO approval

Business Outlook

Pros

- They care about their customers - They care about their employees - They care about the future of the company - Great PTO policy - Upper management is very knowledgeable and have a great mission for the company - Low turner of employees

Cons

- Location of office is in an area that is improving, but still is quite underdevelopment

5.0

Feb 13, 2013

Surrounded by engineering geniuses and management that really cares and take care of you

Software engineer

Recommend

CEO approval

Business Outlook

Pros

The engineers I've worked with are all very smart

Cons

Location of SF office is not really in a good area

5.0

Feb 13, 2013

It feels great to be on the winning team.

Senior marketing manager

Recommend

CEO approval

Business Outlook

Pros

I've worked for about 5 or 6 tech companies, varying in size and I can say with full confidence that Zendesk is the coolest, happiest place I've ever worked. I hope the party never ends. From the marketing perspective, it's a very creative environment, with lots of collaboration and celebration when success hits. Politics, competition and positioning is minimal and work/life balance is something that is encouraged and supported. You can see this in the diversity of the workforce - you have everyone from newbies fresh out of college to working parents and everything in between. I feel like it's easy to succeed here because I'm given the support to voice my ideas - as well as the personal time to recover. From the growth perspective, it doesn't hurt that Zendesk is considered one of the hottest in tech right now and our customer penetration is off the charts. It feels great to be on the team that is winning.

Cons

It's a company in transition, so there are cons that come with that, but for the most part, the company is adjusting to the growth in a really healthy way.

Viewing 2170 - 2172 of 2,177 Reviews

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SMB Account Executive - New Logo

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A great experience!

Surrounded by engineering geniuses and management that really cares and take care of you

It feels great to be on the winning team.

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