Is Zendesk a good company to work for as a Software Developer?

Software Developer professionals working at Zendesk have rated their employer with 3.1 out of 5 stars in 120 Glassdoor reviews. This is a lower than average score with the overall rating of Zendesk employees being 3.6 out of 5 stars. Search open Software Developer Jobs at Zendesk now and start preparing for your job interview by browsing frequently asked Software Developer interview questions at Zendesk .

Does Zendesk pay Software Developer employees well?

Software Developer professionals rate their compensation and benefits at Zendesk with 3.4 out of 5 stars based on 120 anonymously submitted employee reviews. This is 16.2% worse than the company average rating for salary and benefits. Find out more about Software Developer salaries at Zendesk.

How happy are Software Developer professionals working at Zendesk?

43% of Software Developer employees at Zendesk would recommend their employer to a friend. This rating has increased by 15% in the past 12 months. Software Developer professionals have also rated Zendesk with a 3.9 rating for work-life-balance, 3.1 rating for diversity and inclusion, 3.1 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Zendesk?

Account Executive (169) , Software Engineer (127) , Senior Software Engineer (93) , Sales (55) , Business Development Representative (BDR) (45) , Sales Development Representative (SDR) (37) , Customer Advocate (35) , Manager (35) , Technical Support Engineer (32) , Enterprise Account Executive (29) , SMB Account Executive (25) , Senior Account Executive (22) , Technical Support Specialist Engineer (22) , Customer Success Manager (21) , Commercial Account Executive (20)

What are the pros of working at Zendesk according to real employee reviews?

"There are a lot of teams to help you get the answers you need and there are some really great people who work here." ((in 307 reviews)); "As above Zendesk has a great culture based on it's people and trying to do the right thing." ((in 296 reviews)); "Great benefits + work/life balance" ((in 187 reviews)); "Good work life balance compared to other companies" ((in 143 reviews)); "Good salaries and packages." ((in 72 reviews))

What are the cons of working at Zendesk according to real employee reviews?

"The biggest issues are the lack of trust in employees and poor management." ((in 74 reviews)); "Poor leadership and being acquired has made a huge negative difference" ((in 64 reviews)); "Constant layoffs and threats" ((in 52 reviews)); "Lack of experience that some managers have who may be out of their depth?" ((in 43 reviews)); "There are no career progression plans and no promotions." ((in 20 reviews))

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Zendesk

Acquired by Hellman & Friedman

Zendesk Software Developer reviews

3.1

43% would recommend to a friend

(120 total reviews)

Tom Eggemeier

22% approve of CEO

35% positive business outlook

Ratings by category

3.9

Work/Life balance

3.4

Compensation and benefits

3.1

Culture & values

3.1

Diversity & inclusion

2.7

Career opportunities

2.5

Senior management

Software Developer employees have rated Zendesk with 3.1 out of 5 stars, based on 120 company reviews on Glassdoor. This indicates that most Software Developer professionals have a good working experience there. Zendesk is rated in line with the average (within 1 standard deviation) by Software Developer professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

120 reviews

3.0

Feb 5, 2014

So - So

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Good culture, work-life balance. I have met some really brilliant people. Interaction level between different groups is high. Motivated people who care about the product and company. Good PTO policy. Awesome CEO.

Cons

Lot of politics in some engineering groups, specially ours. One person holds the power. This limits the team interaction and pollutes the whole group. I wouldn't recommend this group to people who want to do brilliant work.

5.0

Feb 13, 2013

Surrounded by engineering geniuses and management that really cares and take care of you

Software engineer

Recommend

CEO approval

Business Outlook

Pros

The engineers I've worked with are all very smart

Cons

Location of SF office is not really in a good area

5.0

Feb 4, 2013

Love this place.

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Great people and managers. The employees really seem to love the company, and the product, and believe in its focus. The customers love the product too. Just search for Zendesk on Twitter and see what I mean. How many companies get constant props for their customer service. If you know of any other than Zendesk, then they're probably are a customer of Zendesk.

Cons

The code base both for infrastructure and product can use quite a bit of work. But its a result of having to scale so quickly, and it seems to be their main focus now.

Viewing 118 - 120 of 120 Reviews

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Zendesk Software Developer reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

So - So

Surrounded by engineering geniuses and management that really cares and take care of you

Love this place.

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