Is Zendesk a good company to work for as a Software Developer?

Software Developer professionals working at Zendesk have rated their employer with 3.1 out of 5 stars in 120 Glassdoor reviews. This is a lower than average score with the overall rating of Zendesk employees being 3.6 out of 5 stars. Search open Software Developer Jobs at Zendesk now and start preparing for your job interview by browsing frequently asked Software Developer interview questions at Zendesk .

Does Zendesk pay Software Developer employees well?

Software Developer professionals rate their compensation and benefits at Zendesk with 3.4 out of 5 stars based on 120 anonymously submitted employee reviews. This is 16.2% worse than the company average rating for salary and benefits. Find out more about Software Developer salaries at Zendesk.

How happy are Software Developer professionals working at Zendesk?

43% of Software Developer employees at Zendesk would recommend their employer to a friend. This rating has increased by 15% in the past 12 months. Software Developer professionals have also rated Zendesk with a 3.9 rating for work-life-balance, 3.1 rating for diversity and inclusion, 3.1 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Zendesk?

Account Executive (169) , Software Engineer (127) , Senior Software Engineer (93) , Sales (55) , Business Development Representative (BDR) (45) , Sales Development Representative (SDR) (37) , Customer Advocate (35) , Manager (35) , Technical Support Engineer (32) , Enterprise Account Executive (28) , SMB Account Executive (25) , Senior Account Executive (22) , Technical Support Specialist Engineer (22) , Customer Success Manager (21) , Commercial Account Executive (20)

What are the pros of working at Zendesk according to real employee reviews?

"There are a lot of teams to help you get the answers you need and there are some really great people who work here." ((in 302 reviews)); "As above Zendesk has a great culture based on it's people and trying to do the right thing." ((in 291 reviews)); "Great benefits + work/life balance" ((in 186 reviews)); "good work / life balance" ((in 146 reviews)); "Good salaries and packages." ((in 73 reviews))

What are the cons of working at Zendesk according to real employee reviews?

"The biggest issues are the lack of trust in employees and poor management." ((in 75 reviews)); "Senior leadership is out of touch and need to align what they say the businesses goals are with the strategic decisions they are making." ((in 65 reviews)); "Recent layoffs let go all top" ((in 58 reviews)); "Lack of experience that some managers have who may be out of their depth?" ((in 44 reviews)); "There are no career progression plans and no promotions." ((in 20 reviews))

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Zendesk

Acquired by Hellman & Friedman

Zendesk Software Developer reviews

3.1

43% would recommend to a friend

(120 total reviews)

Tom Eggemeier

22% approve of CEO

35% positive business outlook

Ratings by category

3.9

Work/Life balance

3.4

Compensation and benefits

3.1

Culture & values

3.1

Diversity & inclusion

2.7

Career opportunities

2.5

Senior management

Software Developer employees have rated Zendesk with 3.1 out of 5 stars, based on 120 company reviews on Glassdoor. This indicates that most Software Developer professionals have a good working experience there. Zendesk is rated in line with the average (within 1 standard deviation) by Software Developer professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

120 reviews

4.0

Jul 15, 2026

Good learning environment but high expectations for newcomers

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Great environment for learning and growth .

Cons

Too many expectations from a fresher at the starting

2.0

Jun 12, 2026

Secretly toxic work environemnt

Software engineer

Recommend

CEO approval

Business Outlook

Pros

The people you work directly with are nice and the unlimited PTO was nice, and everyone was very chill about you taking time off when you needed.

Cons

It used to be a pretty good place to work but then after Zendesk got acquired everything slowly got worse and worse culture-wise. There were also multiple layoffs and re-orgs that caused a lot of confusion and cognitive debt, all the while management was still expecting more productivity somehow???? With layoffs practically every year and veiled threats about having to use AI more (more how?! There was no direction), working there kind of felt like working with a gun to my head.

5.0

May 29, 2026

Great team, but remote policy changed post-COVID

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Great team and great people

Cons

Reverted the remote working policy after covid

Viewing 1 - 3 of 120 Reviews

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Zendesk Software Developer reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good learning environment but high expectations for newcomers

Secretly toxic work environemnt

Great team, but remote policy changed post-COVID

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