Zenith American Solutions reviews

The Get Next team does not work with people who work directly in positions to see how things can improve. In December (roughly) of 2024 we provided a list of changes to better word Missing Document letters for participants to clearly understands what is needed, no such changes were made. These changes would of also helped customer service because fewer calls may come in with questions about the letter. A change was recently made to the checklist that actually further complicated our position. After inquiring with the person in charge of GN I was told to message someone else who was the point person, yet this person has never worked our position, nor did they reach out to see how changes may positively or negatively effect the team. I also think the 3% raise is not always fair. I personally am the lowest paid person in my department yet I am pulled to help with projects for "higher" positions often. For example, weekly I go through a queue in Get Next 2.0 and correct any indexing errors Office Support has made. I also am one of the top producing people in my department but make less because we can "only get 3%"

Zenith acquired our company a year or so ago and it has been downhill since. Although managers are nice, they have no clue how to manage and it shows in the work the last year. But because it’s not being managed well- that mismanagement affects the employees the most. Everyone is absolutely miserable. Leadership has never been so horrible.