Zillow PAC CES reviews

Since I started in PAC (the customer service position), there have been so many changes which has everyone down and the atmosphere isn't the same. Any time I am in a common area, there is always a PAC employee making a negative comment. I hear things all the time like "we are all replaceable" "bottom of the food chain" and we are not "cared about". Most agree the CEO has an amazing vision and best interest for employees, but that is easily forgotten in this department. The schedule I had for over a year was changed with weeks notice and I was told it was "permanent". A couple weeks later, changed again...to another "permanent". Management said they are available to speak with about ANY issues, this included. But when I go to my manager, I am delivered with a "it's not my problem" attitude. And when I say attitude, I mean it! Everyone is scared to voice their opinions, it is sad. I never thought I would see Zillow go down this road. So many people are unhappy but there is nothing we can do other than update our resumes and move on.

The Denver office doesn’t have as many departments as other offices do. Therefore, the growth is really hard if you’re not willing to relocate. The entry position is a very easy CES position which is where most begin their Zillow career. However, there isn’t much of a system to monitor employees. You can be a top performer on your team and/or in the department, and the treatment is the same as the guy sitting next to you doing half the work but taking double the breaks. They claim this is monitored, but there doesn’t seem to be much managing of the “slackers”. Top performers are rarely recognized by upper management and receive zero incentive for their hard work and dedication to the company. It sucks. As managers are encouraged to help with career development, the room for growth is sparse and the demand is high. A survey is sent out to employees to provide feedback and every time I fill this out, I voice my opinion about compensating top performers and I never ever hear a word about it. They stress “power to the people” and that they hear us, but this topic continues to go unheard. It’s so un-motivating especially to the people who are actually dedicated. Employees are growing frustrated and morale is way down.