Zillow reviews

3.4

53% would recommend to a friend

(2,508 total reviews)
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Jeremy Wacksman

56% approve of CEO

47% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,508 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
4.0
Jul 29, 2019

Great place to work that has a promising outlook.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits - The benefits Zillow offers are numerous. Free snacks/drinks, gym reimbursement, time-off (vacation, parental leave), etc. Culture - Zillow really cares about its employees. There are various networks to foster a sense of belonging for marginalized groups, career development opportunities, emphasis on well-being and work-life balance, etc. I also love that despite being a mid sized company, it's still got a tech startup feel to it. Internal Mobility - Plenty of opportunities for career development. Zillow really invests in the growth of their employees. Innovation - Zillow is constantly iterating and never stagnating. I love that things are constantly changing, it really keeps you on your feet. I also really believe in the vision the company has. I see a lot of potential and Zillow definitely is not missing the opportunity to execute on it.

Cons

Contact-to-Hire - I started at Zillow as a contract-to-hire employee. The contract-to-hire process was the worst. Despite being identical in function to every other Zillow employee, I felt like I was treated as a 2nd class citizen while a contractor. Contractors get terrible benefits, are excluded from certain events/activities, and when you are finally converted you lose your hire date - so all the time you spent as a contractor doesn't count. One thing that really made me feel excluded as a contractor was the fact I didn't get a z-Pal, which is a program they have for new hires that pairs them with someone from outside their team to bond with and introduce them to the company in a more informal way. The only reason people have to go through this unfortunate process is because management wants to make easier to let employees go if they don't live up to their expectations (my manager admitted this), which is a pretty bleak way of looking at it. Growing Pains - As things scale up, Zillow has experienced growing pains in a few areas. I feel like leadership really needs to step it up on transparency and communication. As an individual contributor I feel like I'm in the dark on what's going on. Sometimes changes happen and I find out weeks later that something had changed. So not only do I not have the chance to provide feedback and be involved in the process, I don't even get looped in on the change. Lower and middle-management could work on communicating out the direction and vision for our org.

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Zillow Response
6y
Thanks for your review. People join Zillow as contractors for a variety of reasons - and since contractors are not Zillow employees we can't include them in certain events and programs. We do not utilize contract to hire as a practice, each contractor is brought in for a set body of work over a defined period. If at the conclusion of that work we have a permanent opportunity than we look their skills with available positions. Your feedback is helpful so we can continue to evolve our communication approach with anyone that touches ZG.
2.0
Mar 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Snacks, good healthcare, diversity and inclusion, LGBT awareness, equity, "unlimited PTO" if your manager likes you.

Cons

There is ZERO career development in the Zillow IT org, most particularly in the Security space. The company claims to take security seriously, but doesn't anywhere anymore except on paper. The team has had massive turn over in the past six months. (Which isn't surprising if you consider the level of management turnover in the IT org as a whole.) The annual review system is broken. You can get zero compensation raise and zero equity without an explanation as to why -even if you met ALL of your performance goals and have good manager and peer review. If you ask for some rationale as to how this happened with an entire year of good feedback from management the only response you'll get is, "Let's just focus on the future." The annual review system seems to be based on how well your manager is liked by their manager. None of it makes any sense. So good luck getting a raise. Ever. Honestly, if you are considering work on the security team at Zillow, you shouldn't. You can easily get hired elsewhere in town where the leadership takes security seriously. You can find somewhere where you won't have multiple managers in one year because of turnover. (literally) You can find a place that takes your career seriously. The security team has seen high management turnover, zero career development, can't get traction with other teams, budget gets approved (verbally) then slashed over and over. Then upper management says asks why security hasn't solved for X problem. It's because we have no budget or headcount!

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Zillow Response
7y
Thank you for your feedback on Zillow Group and the Security team, I agree with the Pros you mention above. I will note that while we do not cap our time off, we expect all team members to exercise strong ownership and judgment when taking time away. In 2018 the Security team delivered foundational components to help support ZG business line growth, while improving the partnership between Security, Product Development, and Business Development. To this end, protecting customer trust remains our top priority and we will increase headcount and YoY investment in 2019. There is always more to do to ensure we are supporting our team member’s career goals, and I am confident in our InfoSec leadership as we continue to prioritize Career Development within the organization and across Zillow Group. A cornerstone of this is our Annual Review process where team members and managers discuss their accomplishments for the year, and how their actions aligned to Zillow Group’s Core Values. To reflect and address your comments on career development and attrition, in the trailing 12 months, the Zillow Group IT organization promotion rate matched Zillow Group’s average, while maintaining a lower attrition rate. I would welcome further discussion on this topic. If you would like to discuss further, please reach out to me at: tobyro@zillowgroup.com.
3.0
Aug 2, 2018

Solid job if you don't take it too seriously

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice offices. Good pay. Good work/life balance. Stable company. You can completely ignore office politics, but see "Cons."

Cons

Very easy to over-specialize. Easy to get stuck. Hard to move between teams or departments. If you completely ignore office politics you will have a hard time advocating for yourself. For example, I was once told that if I wanted to join another team, I should start by joining that team lead's running club.

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Zillow Response
7y
Thank you for the feedback. I'm not sure when you left the company, but one area where we've invested significantly in the past few years is internal mobility, and opening up opportunities on other teams. I expect our experience today to be much better than what you describe. -- Amy (COO)
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