Zillow reviews

3.4

52% would recommend to a friend

(568 total reviews)
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Jeremy Wacksman

55% approve of CEO

46% positive business outlook

Reviews by job title

568 reviews

Reviews about "Compensation"

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4.0
Feb 28, 2019

Good experience

Recommend
CEO approval
Business Outlook

Pros

good base pay and benefits

Cons

disconnect between management and employees

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Zillow Response
7y
Thank you for your review. We always appreciate hearing from short term, long term, and those that are no longer with us. I would love hear details about your comment on the disconnect between our managers and employees, as we always want to address any challenges for the overall benefit of the team. I encourage you to reach out to my cell at 206-348-1794. Ann Sobil, Senior Director, PA Sales
5.0
Feb 21, 2019

Amazing Culture

Recommend
CEO approval
Business Outlook

Pros

-Great Benefits -Awesome Culture -Lots of yearly parties and free food -Feel valued as an employee

Cons

-It's a grind and emotionally taxing, you have to have thick skin and not get in your head.

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Zillow Response
7y
Thank you for taking the time to post this great review. I'm glad you enjoyed the great benefits and culture while feeling valued. Thanks for the feedback regarding recruiting, I will dig in and work on improvements there. Feel free to reach out to me if there's anything else you'd like to share. Thanks again! Chris Lowe Senior Director, Premier Agent Sales
1.0
Feb 8, 2019
Recommend
CEO approval
Business Outlook

Pros

Fair pay, lovely benefits, no shortage of snacks.

Cons

Management basically threatened to fire everyone over metrics that are OUT OF OUR CONTROL. Everyone in the Seattle office is FREAKING OUT. I myself have had several panic attacks over this. It baffles me how this company can treat us so different from the rest of the company. Most people got to go home early due to the unsafe snow storm that has started, but everyone in my department was told that their safety isn't their first priority. I don't know how much longer myself, or really anyone else, can take this. Upper management has created an overall feeling of anxiety and depression. Everyone is scared of being fired. Just because they can legally fire people for whatever reason doesn't mean they should use this as a scare tactic to manipulate department metrics. Bottom line: THIS IS NO WAY TO RUN A DEPARTMENT.

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Zillow Response
7y
Thank you for taking the time to share your feedback. Over the course of the past few months, we have begun to communicate a metrics-based success plan. Success plans are standard for ZG and all call centers because these metrics are critical to our business and our overall commitment to our North Star. We understand these metrics are new and we are interested to hear any feedback you may have about them. We strive to provide an environment where everyone feels they’re valued, treated fairly and respected. With this said your safety is our main priority, which is why we gave everyone the option to leave early during the snow storm. We are currently working on an inclement weather plan to make sure we avoid last-minute decisions in the future. I also am pleased to sit down with you to discuss any further concerns or suggestions. Greg Davis Senior Director Connections Experience gdavis@zillowgroup.com
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