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      Zillow

      Engaged Employer

      Zillow reviews

      3.4

      54% would recommend to a friend

      (2,511 total reviews)
      avatar

      Jeremy Wacksman

      57% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      Zillow has an employee rating of 3.4 out of 5 stars, based on 2,511 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      3K reviews
      5.0
      Mar 4, 2014

      Smart, collaborative people committed to a clear and important mission

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've been here for over 3 years(maybe a little more, maybe a lot more). I can count on one hand the number of days I've woken up in the morning and not felt like coming into work. A simple gauge and it's a big one for me. It's awesome to work on something as meaningful as empowering people to make better decisions about one of the most significant aspects of their lives. To do this with co-workers as smart, innovative and devoted as you'll find anywhere. To do this with one of the absolute best leadership teams around(just look at their track-records!). To be part of #1 -- the undisputed leader! -- in this space. And the part that excites me most is that even after so many years, even given the dominant leadership position we have, it is absolutely true when Spencer tells us that we've only just begun and that there is much, much more to do. There is so much more we can do for consumers, and so much more we can do for real estate professionals. Really. What more do I need?

      Cons

      We're growing fast, organically and through acquisitions. There are inherent challenges to this that we're not immune from and as much I trust we'll get through all of it just fine, ultimately, it can make for challenges here and there in the interim: clarity/ambiguity, communication, prioritization, culture, recruiting/talent, employee development, operational vs strategic, etc. Again, the typical challenges for a high-growth company so not necessarily unusual but certainly something that keeps us on our toes and can be distracting at times. Overall, though, I'll take all the goodness that comes from this growth since I trust we'll manage through the Change -- but it's never a given/guarantee and will require diligence, smarts and patience. I'll also echo what others have said here that it sometimes would be nice to slow down a little bit, take a step back and attend to doing some things a little bit better versus rolling out more and more new stuff. It's the classic quality vs quantity/speed/TTM dilemma and I know it's a tough and core strategic challenge to figure out.

      avatar
      Zillow Response
      12y
      Thank you for the great review and feedback. You are right that we are running so fast here (which is good) that sometimes mistakes can be made, and sometimes we aren't quite as efficient as we could be. I also wonder sometimes whether we could do a better job of slowing down to celebrate our wins. We have so much that is going right at Zillow that we rarely take a moment to appreciate it. We have a bit of a "what have you done for me lately" mentality, which I'm sure wears on people over time. I agree that "culture needs to be nurtured". That's one of my key themes for 2014. We are too big for the culture to just happen naturally now. We need to work at it a bit more. We can do it, but it takes time. It's sort of like a marriage -- in the first few years, everything works great. But as life gets more complicated (children, other commitments), you sometimes need to work at it to make sure you tend to the little things, which all add up.
      5.0
      Feb 28, 2014

      Great place to work

      Advertising sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are a lot of great things going on there. The compensation, freedom and culture is amazing.

      Cons

      If you are not motivated, engaged, or interested in money, you will have a difficult time because the demand for productivity is very high.

      1.0
      Jan 15, 2014

      It is a Sales Job!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Co-Workers , cool looking office, great phone system / lead management (if you know how to use it correctly) Cash Prize Sales Contests and a few other bonus structures on a monthly basis, You can make good money here. Great Benefits! Casual Dress code, Free food and drinks. Company Holiday Party In Seattle all expense paid by Zillow.

      Cons

      I have nothing bad to say about the work atmosphere or the pushy managers, I have no complaints about Quota , or daily call times, If you apply for a sales Job you should expect these things. My cons are about what I sold I was explained by the few original sales reps that are left that this product has changed dramatically and by inherited accounts the same story. I like sales that is how i pay the bills but I like to sell a product I believe in. Being that one of Zillow's founders own glassdoor this may not get published so we shall see. I will explain in vague way from my understanding there used to be limited availability to buy space on Zillow but in the time I have been here the claims have been made that traffic has grown so more space becomes available to they pick certain days to have everyone come in at 6 am and push that space. I have inherited quite a few accounts from previous employees (this seems to happen often it is fast moving revolving door here) the accounts i have taken over tell me they gets theses calls every other month or sometimes monthly and they have taken it a few times but have yet to see and increase in ROI they say the ROI gets worse as we do this? and no this has not happened once , i hear this from a lot of those accounts it is discouraging. The seasoned reps say tell them if they don't take it someone else will and it will get worse, I personally do not feel good threatening paying customers who seem to like the service and when I have tried that some agents have cancelled. I enjoy selling what I beleive works. Spencer Rascoff I have read your responses to negative feed back "I was bummed when i read this" and "that does not seem to be the majority of the feedback". Like I have said the job is not my complaint it is saturation of the product. There s no customer service for existing clients they call us in sales expect help we create a case and weeks can go by before something is done. I understand the logic on us fielding the cs so we can convert to sales (they always cancel btw) but paying customers are angry and managers are no help.

      avatar
      Zillow Response
      12y
      If I write "I was bummed to read this," I'll just be confirming your fear! LOL. Seriously though, you raise a good point which is that inventory constraints are a complaint among some of our existing advertisers; they want to buy more impressions from us, but sometimes they are unable to. We of course hope that as our traffic continues to grow, this problem will alleviate. And it is a good problem to have -- much better than the reverse, of course. I'm confused by your saying that there is no customer service for existing clients. We have a large listings support team and a large account management team. Maybe I am missing something or misunderstanding. If you ever want to send me specific anonymous feedback, you can do so through the Zillow Talk Blog (our internal blog). Thank you, Spencer
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