Zillow reviews

3.4

54% would recommend to a friend

(2,507 total reviews)
avatar

Jeremy Wacksman

57% approve of CEO

46% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,507 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Nov 6, 2021

Poor Leadership

Recommend
CEO approval
Business Outlook

Pros

Zillow hires many smart people who are great to work with

Cons

Leadership does not follow their core values, and makes excused to avoid taking responsibility for their actions. Their decisions negatively affect shareholders, and they destroyed +$10 billion in shareholder value in 3 days.

avatar
Zillow Response
4y
Hello, This is Jeremy, Chief Operating Officer. As a company that takes big swings, we believe we maintain credibility when we can also take decisive action after we determine something is not working. Zillow continues to see strong growth of our brand and core business, and there is a huge opportunity to help customers continue to unlock life’s next chapter. If you would like to discuss this further, feel free to connect with me. Thank you. --- Jeremy W.
1.0
Jun 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Coworkers and team are incredibly talented and smart

Cons

The company has a policy where if you make an internal transfer to a different team or department with a more lucrative field they're not going to increase your salary. Let's say you make a move from senior customer service to a software engineering role and have to take a small step down in job leveling. Even entry level software engineers make on average more than a customer service advocate, but HR will reason that due to your "lack of experience" you won't get a salary increase. If you make a lateral move, it is the same thing. The company will push back as hard as they can to under pay you while they spend over hundreds of thousands of dollars to bring in external candidates. I believed HR when they gave me this reasoning and was underpaid by over 50k a year because I trusted them. This didn't just happen to me but to other teammates as well. It's company policy. During an internal mobility workshop, someone asked if ZG will atleast compensate successful transfers with salaries that match with their roles market value. The response was "we try to make the best offer right off the bat and maybe will negotiate depending on the case." This essentially is a big fat no.

avatar
Zillow Response
4y
Thank you for sharing your feedback with us. Internal career mobility is really important to us at Zillow Group- so important that we offer training on career moves and a dedicated team to support internal moves. Unfortunately at times we have more interest in positions than opportunities. Pay is always competitive based on market and experience so would be glad to discuss your concerns. Feel free to email me at dans@zillowgroup.com.
2.0
Dec 4, 2019
Recommend
CEO approval
Business Outlook

Pros

Perks, great insurance, relatively flexible PTO once accrued.

Cons

I eventually left because the most valuable portion of my territory was removed in a 24 hour period. We were not told of this change. After being a successful sales rep for 3 years I came to terms that I would not be able to be successful with the current state of the company and the tools that were available to me. Because of the limited opportunity, the culture on sales floor went from a "One Team" environment to a "do whatever it takes", even at the expense of the people sitting next to you. Increasing drama and paranoia among reps, even what I would equate to stealing from each other. The reasons I joined the team were no longer apparent so I made the sad decision to leave.

avatar
Zillow Response
6y
Thank you for your review. As you were employed by Zillow for three years, you were definitely accustomed to how quickly things can evolve on our platform, for the benefit of our customers. Although, we always strive to communicate proactively and transparently, moving fast, can have its implications. Thank you for this feedback, as we will work to improve these types of communications moving forward. Ann Sobil, Senior Director ZPA Sales
Viewing 130 - 132 of 2,507 Reviews

Glassdoor has 2,694 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.