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      Zillow

      Engaged Employer

      Zillow reviews

      3.4

      54% would recommend to a friend

      (2,507 total reviews)
      avatar

      Jeremy Wacksman

      57% approve of CEO

      46% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Work/Life balance

      3.5

      Culture & values

      3.5

      Compensation and benefits

      3.1

      Career opportunities

      2.8

      Senior management

      Zillow has an employee rating of 3.4 out of 5 stars, based on 2,507 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      May 12, 2014

      Churn/Burn to the extreme - Inside Sales

      Inside sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay Good view from the office Lara Bars/V8's The people who work there Nerf gun wars are permitted

      Cons

      Sales Process - Beyond short sales cycle. One call close or bust Most managers need to go through an HR class so that they don't spout illegal information Illegal work hours - although the company will say youre only working 8 hours in a day. Because beyond that, nothing is approved. Good luck hitting goal working 8 hours a day. Loud, POUNDING awful music all day everyday. If you do not sit there and make 150 calls in a day, you will fail. There is no support. You manage your clients by yourself (although they seem to be working on this). COUNTLESS UNNECESSARY emails that will basically ruin your day.

      avatar
      Zillow Response
      12y
      I'd like to address your review and ask that, if you are open to it, I can learn more about the serious nature of some of these concerns. The majority of our sales are not one call closes - many deals are closed after several days, weeks and sometimes months. Sales people regularly surpass their targets by working 8 hour days - It's all a question of focus. The vast majority of folks hit their sales targets and though many people start out making 100+ dials/day, they quickly learn how to be more efficient. The average sales person on our team makes well under 100 dials per day. While the sales person is responsible for managing customer issues, there is a large support staff that solves customer issues - the sales person runs point to make sure that the issues are surfaced and that we communicate well with clients. Lastly, our pricing reflects the value we deliver to our clients and with traffic increasing and strong ROI reports from the field, we price exposure accordingly - the reality is that over 50% of our sales each month is to current clients who see the value and view the pricing as reasonable given their ROI. My name is Doug Slotkin and I run the Inside sales team at Zillow and would like to know specifically what illegal information you're referring to. My email address is dougs@zillow.com and my phone # is 206 515 8236.
      2.0
      Nov 5, 2025

      Great Company, But Its Best Days Seem Behind It

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The people are truly exceptional — collaborative, kind, and genuinely invested in doing great work. - Remote work flexibility is a huge plus and allows for strong work-life balance. - The mission of helping people find home is meaningful and something many of us feel deeply connected to.

      Cons

      - Pay and raises continue to lag behind industry standards. - Promotional opportunities are limited and often feel out of reach, regardless of performance. - The cost of benefits has noticeably increased. - As Zillow has grown larger and more profitable, the focus has unfortunately shifted from employee wellbeing to shareholder satisfaction.

      avatar
      Zillow Response
      4mo
      Thank you for sharing your feedback — we take it seriously. Your input helps us learn, improve, and keep building a better employee experience. We’d like to learn more about your experience, and strongly encourage you to raise your concerns with your HR Business Partner or via our anonymous reporting platform. Detailed information about reporting these concerns is available on the company intranet.
      2.0
      Mar 25, 2025

      People are great//Upper management is clueless

      Business advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is ok to good, but the role has changed from a sales rep position to pure account management. You used to get 300 accounts and it was all about gross selling. If you were good at this you could be clearing 150-200k. They only give 100 accounts now and it’s all about retention. In this market so tough. People are in fact amazing, they look out for one another. The sad part is they have to look out for you from upper management. It’s sad because this job seemed so promising, and people have been here for years but you can tell they want voluntary turnover.

      Cons

      Currently shifting to an unprepared product called showcase. This product is so bad at the moment as the onboarding for most people in real estate has not been done correctly. A part of it is we have been told to sell this product like crazy another part of it is real estate agents purchase this product and have no buy in to completely use it. Now we are all getting hit with crazy cancels and frustrated clients as we advisors do not fully know how to use this constantly changing product. It’s hurting our paychecks They took our commission away last minute for this spiff. It was so bad for some advisors. People losing out on 1k or more. Directors have no direction and want to micromanage an absurd amount as they are constantly doing changes.

      avatar
      Zillow Response
      1y
      We're sorry to hear that we're missing the mark in providing a positive employee experience. We hold ourselves to high expectations and are committed to continuous improvement, and your review provides us an opportunity to learn and grow. We’d like to learn more about your experience, please email us at: careers@zillowgroup.com.
      Viewing 142 - 144 of 2,507 Reviews
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      Glassdoor has 2,694 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.